Hybrid ServiceNow Operations Specialist

Posted last month

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About the role

  • Maintain and support the ServiceNow & Remedy platform while adhering to bank policies and standards
  • Lead and mentor a team of operations specialists assigned to work on ServiceNow
  • Respond to incidents for application availability issues as part of on-call duties
  • Use your technical knowledge to triage service availability issues and restore service
  • Research and resolve system defects, lead root cause analysis, and drive permanent resolution
  • Ensure appropriate monitoring is in place and maintained to ensure application availability
  • Participate in software release implementation meetings
  • Prepare and maintain application support/process documentation

Requirements

  • An active ServiceNow Certified System Administrator (CSA) certification
  • 2+ years experience supporting ServiceNow environments
  • 5+ years of experience with application & end-user support
  • Experience as an administrator in highly regulated environments
  • Experience monitoring and maintaining applications, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
  • Experience supporting application integrations for security, risk, and compliance
  • Willingness to provide on-call rotational support, including off-hours support, during weeknights, Saturdays, Sundays and on holidays as required

Benefits

  • Paid time off
  • Discretionary incentive eligibility

Job title

ServiceNow Operations Specialist

Job type

Experience level

JuniorMid level

Salary

$85,000 - $153,800 per year

Degree requirement

Professional Certificate

Tech skills

Location requirements

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