Maintain and support the ServiceNow & Remedy platform while adhering to bank policies and standards
Lead and mentor a team of operations specialists assigned to work on ServiceNow
Respond to incidents for application availability issues as part of on-call duties
Use your technical knowledge to triage service availability issues and restore service
Research and resolve system defects, lead root cause analysis, and drive permanent resolution
Ensure appropriate monitoring is in place and maintained to ensure application availability
Participate in software release implementation meetings
Prepare and maintain application support/process documentation
Requirements
An active ServiceNow Certified System Administrator (CSA) certification
2+ years experience supporting ServiceNow environments
5+ years of experience with application & end-user support
Experience as an administrator in highly regulated environments
Experience monitoring and maintaining applications, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
Experience supporting application integrations for security, risk, and compliance
Willingness to provide on-call rotational support, including off-hours support, during weeknights, Saturdays, Sundays and on holidays as required
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