ServiceNow Architect developing solutions within the ServiceNow platform for government processes. Engaging in Agile development to drive system improvements and stakeholder needs in a fast - paced environment.
About the role
- ServiceNow Operations Specialist maintaining the ServiceNow platform for Bank of America. Leading operations support and managing software lifecycle processes with a focus on system availability.
Responsibilities
- Maintain and support the ServiceNow & Remedy platform while adhering to bank policies and standards
- Lead and mentor a team of operations specialists assigned to work on ServiceNow
- Respond to incidents for application availability issues as part of on-call duties
- Use your technical knowledge to triage service availability issues and restore service
- Research and resolve system defects, lead root cause analysis, and drive permanent resolution
- Ensure appropriate monitoring is in place and maintained to ensure application availability
- Participate in software release implementation meetings
- Prepare and maintain application support/process documentation
Requirements
- An active ServiceNow Certified System Administrator (CSA) certification
- 2+ years experience supporting ServiceNow environments
- 5+ years of experience with application & end-user support
- Experience as an administrator in highly regulated environments
- Experience monitoring and maintaining applications, supporting software engineering, maximizing data processing systems, building cloud-compatible services, and operating within an enterprise IT lifecycle
- Experience supporting application integrations for security, risk, and compliance
- Willingness to provide on-call rotational support, including off-hours support, during weeknights, Saturdays, Sundays and on holidays as required
Benefits
- Paid time off
- Discretionary incentive eligibility
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Principal Engineer I providing SME expertise in ServiceNow AIOps for Western Alliance Bank. Identifying development needs and engaging with project sponsors to refine solutions.
Group Technology Manager overseeing the ServiceNow platform delivery for Truist, ensuring service - aware decisioning and platform integrity. Key responsibilities include governance and risk ownership.
ServiceNow Service Portal Developer responsible for designing, building, and maintaining custom portals on ServiceNow platform. Requires strong expertise in ServiceNow’s Service Portal framework and web technologies.
ServiceNow Developer supporting project teams in development and implementation of solutions. Customizing processes and automating IT and business workflows.
ServiceNow Developer crucial in design, development, and customization of solutions at Cencora. Enhancing efficiency and user experience within IT service management processes.
Gestionnaire de données CMDB spécialisé dans la plateforme ServiceNow pour iA Groupe Financier. Garantissant la qualité des données et collaborant étroitement avec les opérations TI.
ITSM and ServiceNow Delivery Manager leading strategic direction and overseeing service delivery in fintech. Managing ServiceNow platform and mentoring support teams in a collaborative environment.
Senior Software Engineer developing and configuring ServiceNow HRSD solutions for AT&T's HR technology team. Collaborating within Scrum teams to enhance employee experiences through innovative HR service delivery.
ServiceNow Product Owner developing ServiceNow solutions for a dynamic ITSM environment. Collaborating with stakeholders and technical teams to ensure platform enhancements meet operational needs.