Manage a multi-functional team ensuring operational excellence for NCR services. Collaborate with frontlines and senior leadership to drive improvements in customer satisfaction.
Responsibilities
Leads a multi-functional team across various services and geographies, ensuring operational excellence and customer satisfaction.
Responsible for strategic workforce planning, performance management, and cross-functional collaboration.
Acting as a key liaison between frontline teams and senior leadership.
Drives continuous improvement, fosters talent development, and ensures alignment with service delivery goals and customer expectations.
Requirements
Detailed oriented, analytical and/or technical experience, preferably within NCR Services
Excellent written and verbal communications skills
Ability to work in a fast-paced environment.
multi-task, time management and organizational skills
Ability to identify and resolve issues with a sense of urgency
Ability to work as part of a team or independently
Willing to work non-standard business hours as required by customers
Prior experience with ATM incident management preferred
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