Hybrid Service Operations Team Manager – Incident Management

Posted 3 weeks ago

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About the role

  • Leads a multi-functional team across various services and geographies, ensuring operational excellence and customer satisfaction.
  • Responsible for strategic workforce planning, performance management, and cross-functional collaboration.
  • Acting as a key liaison between frontline teams and senior leadership.
  • Drives continuous improvement, fosters talent development, and ensures alignment with service delivery goals and customer expectations.

Requirements

  • Detailed oriented, analytical and/or technical experience, preferably within NCR Services
  • Excellent written and verbal communications skills
  • Ability to work in a fast-paced environment.
  • multi-task, time management and organizational skills
  • Ability to identify and resolve issues with a sense of urgency
  • Ability to work as part of a team or independently
  • Willing to work non-standard business hours as required by customers
  • Prior experience with ATM incident management preferred
  • Prior experience with ATM monitoring tools (like Vision, Device Manager etc) preferred.

Benefits

  • Private Health Insurance
  • Employee Referral Bonus Program
  • Wellbeing Resources
  • Baby Bonus
  • Life, Accident & Disability Insurance
  • Numerous opportunities for internal career pathing and advancement
  • Discounts for employees at NCR Atleos partners

Job title

Service Operations Team Manager – Incident Management

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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