Business Analytics Senior Manager at Cigna driving data - driven decisions and leading a team of analytics professionals in healthcare solutions. Fostering a collaborative culture and influencing business outcomes through analytics.
Responsibilities
- Champion the customer within the organisation to deliver measurable business outcomes — efficiency, risk reduction, and cost optimisation.
- Own the customer success plan, making renewals a celebration of achieved value, not a negotiation.
- Build strong stakeholder relationships by understanding their industry, strategy, and operating model.
- Translate technical services into business value, aligning delivery with customer goals.
- Identify and mitigate churn risks early to drive retention and loyalty.
- Lead end-to-end service delivery across support, workplace, security, networking, and projects.
- Orchestrate Continuous Service Improvement Plans (CSIPs) to enhance performance and satisfaction.
- Conduct structured service reviews with ROI insights and adoption metrics.
- Ensure SLAs and KPIs are achieved, implementing corrective actions where needed.
- Facilitate regular governance and value reviews to demonstrate ROI and uncover opportunities.
- Collaborate across technical and customer teams to ensure seamless communication and outcomes.
- Convert service performance into impactful business value stories.
- Partner with Account Managers to identify upsell and cross-sell opportunities.
- Deliver ROI frameworks, maturity assessments, and benchmarking to evidence ongoing value.
- Ensure services meet contractual, governance, and compliance obligations.
- Proactively Address risks and issues with clear mitigation plans.
- Maintain awareness of evolving security and regulatory trends.
- Showcase innovation and best practices through collaboration with technical teams.
- Drive user adoption, satisfaction, and productivity through improvement initiatives.
Requirements
- Proven experience in IT Service Delivery within a managed services environment.
- Strong understanding of multiple IT domains: support services, modern workplace, networking, security, and project delivery.
- Ability to blend operational excellence with commercial and strategic awareness
- Demonstrated ability to build trusted relationships with business and technical stakeholders.
- Strong analytical and problem-solving skills with a continuous improvement mindset.
- Excellent communication, facilitation, and presentation skills.
- Experience in delivering value frameworks (e.g. business efficiency, IT maturity assessments, or ROI models).
- Familiar with ITIL practices, customer health tracking, and value frameworks.
Benefits
- 🌴 **Generous Time Off:** Enjoy 24 days of annual leave, increasing by 1 day each year up to 28 days, plus Bank Holidays.**📚 **Continuous Learning:** Participate in regular lunch and learn sessions with both internal and external speakers.**🌟 **Personal Development:** Take advantage of 5 paid days annually to pursue new skills or knowledge.**🤝 **Volunteer Opportunities:** Contribute to your community with 2 paid volunteer days each year.**🎉 **Team Spirit:** Join a friendly team and engage in various social events organised throughout the year.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Site Safety Specialist promoting Prime Controls' safety culture while ensuring compliance with health and safety standards.
Assistant Site Manager ensuring quality delivery on construction projects with a focus on teamwork and problem solving. Working with subcontractors and collaboration across departments for successful outcomes.
Dual Site Store Manager overseeing two Asda Express locations. Leading service quality, colleague development, and operational efficiency in a retail environment.
Store Manager overseeing store operations and team development at Kmart location. Driving sales performance and enhancing customer experience in a retail environment.
Store Manager leading team and managing financial performance at Kmart stores. Ensuring positive culture and customer experience while implementing sales strategies and controlling expenses.
Manage Lloyds Wealth proposition governance while ensuring client - centric, regulatory compliant financial solutions. Collaborate with stakeholders to deliver strategic objectives and enhance client outcomes.
Senior New Technology Introduction Leader evaluating AI solutions across Gas Power Supply Chain. Collaborating with leadership to drive digital ecosystem advancements.
M&A Due Diligence and Integration Manager at PayPal analyzing investment opportunities and leading integration planning. Collaborating cross - functionally to ensure effective M&A execution and growth.
Program Business Manager overseeing departmental activities, managing residency programs at Emory University. Coordinating budgets, evaluations, and communications within the School of Medicine.