Store Manager at KIKO Milano responsible for managing retail operations in Hamburg. Leading team, optimizing processes and ensuring customer satisfaction at an Italian cosmetics brand.
About the role
- Transactional Service Manager for Mitsubishi Power overseeing planning and implementation of customer contracts. Leading cross-functional internal efforts and managing field service operations in power generation.
Responsibilities
- This position is responsible for the planning, implementation, and overall management of PGS service scopes for customer contracts, including Long Term Service Agreements, Long Term Maintenance Agreements and/or transactional outage services, parts, and repairs.
- Understand and further develop contract requirements.
- Communicate clearly via scope definition during event planning.
- Lead cross-functional internal planning efforts for all aspects of outages.
- Provide project management for contractual endeavors requiring Open, Inspection, Repair, and Close activities.
- Develop outage budgets, track actual project costs and report on deviations.
- Control project costs, understand and be able to communicate reasons for deviation from planned.
- Work with finance team and support collections to maintain Accounts Receivable / Cashflow.
- Develop event schedules which include base and additional scopes as locked, promote accurate schedule updates and reporting of deviations.
- Order and maintain tools as required to support field activity.
- Develop and coordinate suppliers needed for the Outage per DoR.
- Frequent travel to customer plant sites, often weekly, for the purpose of planning outage requirements and meeting with the customer on all contract issues.
- Help in the development of new processes / improve current processes.
- Review applicable aspects of the contract, maintain lessons learned, contingency plans, etc.
- Support technical issues to resolution.
- Explore opportunities to increase sales to existing and/or new customers.
- Lead outage teams during planned and unscheduled maintenance activities.
- Support planning and/or execution of other contracts, may be contributor or lead capacity.
- Overall management of Field Service Operations in the implementation of customer contracts using either Mitsubishi Power personnel or contract personnel representing Mitsubishi Power.
- Support/coach assigned PM’s and PEs on procedures/processes.
- Support the development of standard field procedures for the implementation of Mitsubishi Power labor contracts.
- Maintain accurate information in various systems utilized across the company for outage planning.
- Provide project administration including documentation of warranty issues.
- Support warranty issue resolution.
- Support actual and equivalent operating hours and starts data request to customer.
- Track order availability/delivery status to ensure parts are manufactured to support outages.
- Ensure parts required to implement an outage are on site prior to the start of the outage.
- Expedite parts as required to support the contract requirements.
- When an outage is complete, coordinate shipping parts off-site for repair and turnover remaining parts to customer.
Requirements
- Bachelor's degree (BSME, BSEE) from four-year College or university; or at least six (6) years related experience and/or training; or equivalent combination of education and experience is required for this position.
- Support ISO 9001 compliance and initiatives.
- 30% business travel land/air/overnight based on contract needs.
- Maintain a good status of your driver’s license and passport.
- Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
Benefits
- Excellent Benefits (Medical, Dental, Vision & 401K Matching).
- Excellent growth and advancement opportunities.
- Tuition reimbursement and on-the-job training.
- Paid vacation, sick time and holidays.
- Committed to quality products and services.
- Great working environment and culture.
- Employee Appreciation Programs and Events.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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