Managing General Insurance complaints and external disputes for QBE’s External Dispute Resolution team. Ensuring fair outcomes while engaging with AFCA and internal stakeholders.
About the role
- Service Assurance Coordinator enhancing customer experience at EXA by providing data-informed support. Collaborating with teams to proactively address issues and improve service delivery.
Responsibilities
- Own the day-to-day service performance and customer experience for assigned accounts in a fast-paced environment
- Conduct regular outbound engagement with customers to ensure services are aligned with their evolving needs and expectations
- Analyse customer history, service trends, and incident patterns to identify root causes and proactively address recurring issues
- Act on customer feedback—both positive and negative—to drive continuous improvement and increase satisfaction scores
- Maintain meticulous oversight of open tickets, ensuring timely updates and resolution in line with SLAs and customer expectations
- Prepare and present data-driven reports on customer satisfaction, service metrics, and improvement initiatives during regular operational reviews
- Collaborate cross-functionally with internal teams, third-party vendors, and engineering to resolve issues and enhance service delivery
- Use insights and analytics to identify opportunities for service enhancements and process optimisation
Requirements
- Previous experience in customer service, service desk or service coordination
- Strong analytical mindset with the ability to interpret data, identify trends, and make informed decisions
- Excellent verbal and written communication skills with a professional and empathetic approach to customer interactions
- Highly customer-focused with a passion for delivering outstanding service experiences
- Detail-oriented with a commitment to accuracy and quality in all aspects of work
- Proven problem-solving skills and the ability to manage competing priorities effectively
- Collaborative team player who thrives in a dynamic, fast-paced environment
- Proficient in Microsoft tools (e.g., Excel, PowerPoint, Outlook) as well as service management and data analysis platforms.
Benefits
- Flexible working arrangements
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Insurance Manager leading the administration and delivery of insurance functions at Torbay Council. Engaging with departments to ensure effective insurance services and advice.
Insurance Specialist providing consultative insurance guidance and acting as an experienced insurance agent. Collaborating across business lines to meet member financial planning needs in North Carolina.
Account Handler providing office - based support to Account Executive for client portfolios at the UK’s largest independent insurance broker. Ensuring smooth running, maintaining client relationships, and responding to queries in Manchester.
Account Handler managing daily operations for client portfolios at Everywhen, the UK's largest independent insurance broker. Developing professional relationships and resolving client inquiries effectively.
Insurance Follow - Up Specialist reviewing accounts and assisting patients with inquiries at Cancer Specialists of North Florida. Responsible for claim reimbursement and dealing with insurance companies professionally.
Field Sales Representative focused on strategic accounts in insurance sector. Driving revenue growth and strengthening client relationships for FINN solutions.
Underwriter for medical insurance at UNIQA supporting insurance risk assessment and providing medical services. Collaborating within expert teams to enhance quality assurance in medical evaluations.
Kundenberater für einen unabhängigen Versicherungsmakler, der bestehenden Kunden betreut und ein eigenes Portfolio aufbauen möchte. Fokussiert auf ehrliche, nachhaltige Beratung ohne Verkaufsdruck.
Kundenberater für bestehende Kunden im Finanzdienstleistungsbereich. Fokus auf langfristige Kundenbeziehungen und nachhaltige Beratung ohne Verkaufsdruck.