BE
BenchSciLead Analyst, Data
Lead Business Analyst focusing on data analytics and business intelligence at BenchSci. Collaborating across teams to define and drive analytical strategy for informed decision - making.
About the role
- Deliver service analysis, support and management across supported products including Incident, Change, Problem, Event management.
- Work closely with wider Technology and Operations to support product roadmap delivery and operations from a service perspective.
- Build strong working relationships with internal and external stakeholders including the Customer.
- Manage suppliers effectively working to ensure an excellent service for our customer.
- Maintain metrics and insights to track performance, analyse trends, recurring issues and SLA achievement and uptime data of GBG Products and its suppliers to drive improvements.
- Support the transition of products in and out of service.
- Track and respond to trends or changes in SLAs, Changes, Incident, service to customers or from suppliers.
- Communicate effectively to customers and internal stakeholders on Service related matters e.g. changes, maintenance, new features or incidents.
- Provide 24 x7 support rota for major or high priority incident management.
- Perform daily maintenance activities in supporting the Service Management practices
Requirements
- ITIL Service Management Foundation (V4)
- Experience across the breadth of ITIL Practices.
- Worked in Service Analyst role or equivalent
- Service Desk tools (preferably JIRA)
- Office 365
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
SE
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