Onboarding Configuration Success Analyst providing technical support for SiteMinder's hotel commerce solutions. Collaborating with teams in a hybrid work setup to assist customers across APAC.
About the role
- Primary System Analyst providing expert level support for Charles River IMS solutions. Involves administration, support, and collaboration with clients and internal teams.
Responsibilities
- working closely with Clients, providing expert level remote management, administration and support for Client production Charles River IMS solutions
- Client assistance in optimal use of the system
- User administration/privileges
- Parameter configuration changes
- System availability
- Application and database performance tuning
- Daily operational processing monitoring and support Charles River IMS and database software patches
- Charles River IMS version upgrades
- Assistance with problem support and resolution
- Business Continuity/Disaster Recovery assistance
- Working with Charles River colleagues to smoothly transition new Clients to production operation.
- Working with vendors as partners to deliver a tightly integrated, seamless service to Charles River Clients.
- Participation in the development and on-going refinement, enhancement and continuous process improvement for the services.
- Participation in the investigation, implementation, and operation of 3rd party tools to enhance/improve, automate, and streamline the delivery of the services.
- periodic out of hours support and/or weekend work
- Occasional travel to customer sites may be required for planning and review meetings.
Requirements
- Experience with Financial Services Investment Management, Trading or related systems highly preferable ( e.g. Charles River IMS)
- Proven ability to partner with various internal departments to deliver superior customer service.
- Experience in MS SQL Server, Oracle, and/or Sybase database configuration, operations, and basic administration functions.
- Any experience with the following is preferred: servers, operating systems, networks, scripting, XML, programming languages, job scheduling software, system monitoring software and disaster recovery/business continuity.
- Excellent customer service skills, technical troubleshooting skills, and interpersonal, verbal, and written communication skills.
- Bachelor’s degree in a technical or analytical discipline such as Computer Science, IT, Financial Engineering, Engineering, Science, Economics, Maths’ or Statistics preferred.
- Minimum of 3+ years’ relevant industry experience
Benefits
- generous medical care
- insurance and savings plans
- flexible Work Program
- wealth of development programs and educational support
- paid volunteer days
- matching gift program
- access to employee networks
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Configuration Success Analyst responsible for managing SiteMinder solutions and assisting customers with technical support. Collaborating with teams to optimize performance and enhance customer satisfaction.
Senior Compensation Analyst analyzing and administering compensation programs for C&W. Collaborating with HR and business teams in compensation analysis and reporting.
Backend Developer specializing in Java and Spring Framework. Engage in business demands and technical solution implementations in a hybrid work environment based in Barueri/SP.
Administrative Analyst supporting the Afghan Special Immigrant Visa Program at the Department of State. Responsible for data management and mentoring new employees with a focus on accuracy and efficiency.
Contract Analyst II conducting procurement actions for professional services at Florida Department of Transportation. Engaging with stakeholders and leading public meetings in Miami office.
Government Analyst I at Florida Department of Law Enforcement designing and providing training for OROC members. Focus on investigative missions, team building, and change implementation.
Analista Administrativo Sr. responsible for planning and controlling corporate travel for Volkswagen Group Services. Ensuring compliance with internal policies and optimizing costs.
Mid - level Media Analyst at Vitrio focusing on data - driven marketing strategies and performance optimization in hybrid work environment.
Analista de Automação Pleno ensuring quality in software development at Keeggo. Responsible for automated and manual testing of web applications and APIs integration.