Configuration Success Analyst responsible for managing SiteMinder solutions and assisting customers with technical support. Collaborating with teams to optimize performance and enhance customer satisfaction.
About the role
- Onboarding Configuration Success Analyst providing technical support for SiteMinder's hotel commerce solutions. Collaborating with teams in a hybrid work setup to assist customers across APAC.
Responsibilities
- Provide back-end technical support for SiteMinder products to internal and external customers.
- Help customers configure and optimize the platform to support their business and guest acquisition strategy.
- Troubleshoot authentication, configuration, and system issues to ensure smooth performance.
- Deliver excellent onboarding and customer support via phone, email, and other channels.
- Manage and resolve cases in line with SLAs and KPIs, ensuring accurate CRM documentation.
- Collaborate with cross-functional teams to improve processes and customer experience.
- Support customers across the Asia-Pacific region.
Requirements
- Eagerness to learn and grow. Fresh graduates and early-career professionals are welcome to apply.
- A customer-first mindset with strong problem-solving skills.
- Excellent English communication skills, both written and verbal.
- The ability to analyze issues, troubleshoot effectively, and work across multiple systems.
- Comfort working in a fast-paced, KPI-driven environment.
- A collaborative and adaptable attitude, with a focus on delivering great customer experiences.
- Flexible and willingness to support APAC business hours in a hybrid work set-up
Benefits
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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