MA
MANN+HUMMELUAP Analyst
Analista de UAP optimizing production efficiency of manufacturing processes at MANN+HUMMEL. Leading projects for quality improvement and training staff in production routines.
About the role
- Partner across analytics functions (Marketing, Consumer, Omnichannel) and business stakeholders to enrich VOC data with broader insights.
- Build a holistic view of the customer journey, identifying pain points, motivations, and behaviors across all touchpoints.
- Analyze sentiment and feedback to uncover trends and opportunities for root cause analysis.
- Quantify impact, prioritize insights, and translate findings into business recommendations.
- Create compelling visualizations and clear narratives to influence decision-making at all levels.
- Contribute to evolving the VOC platform roadmap to ensure data quality and strategic alignment.
- Manage back-end support of Medallia data sources using SQL to clean, join, and enrich data.
- Use Tableau Prep (and potentially Alteryx) to structure and prepare data pipelines.
- Automate survey data outputs into Tableau for reporting and enterprise-wide analysis.
Requirements
- Bachelor’s degree
- 2+ years of experience in Voice of the Customer analytics, customer insights, or digital/enterprise analytics
- 2+ years of experience with Medallia and 1+ year(s) with SQL
- Proficiency in Tableau (including Tableau Prep) and Excel for visualization and reporting
- Strong analytical skills with the ability to identify patterns and connections in data
- Ability to understand and interpret databases and back-end data systems
- Strong presentation and storytelling skills, both written and verbal
- Passion for amplifying the voice of the customer to drive strategy
Benefits
- Premium Healthcare Coverage – Comprehensive medical, dental, and vision plans to keep you and your family covered.
- 401(k) with Company Match – Invest in your future with a generous retirement savings plan, including company matching after just one year.
- Generous Time Off – Recharge with a robust PTO package, plus company holidays.
- Diversity, Equity & Inclusion Programs – Be part of a culture that celebrates diverse perspectives and fosters belonging.
- Career Growth & Development – Opportunities for leadership development, mentorship, and continuous learning.
- Exclusive Perks – Enjoy additional benefits, wellness programs, employee discounts, and more!
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