Hybrid Junior Process and Quality Analyst

Posted yesterday

Apply now

About the role

  • Monitor and analyze performance indicators (KPIs), such as NPS for national and international franchises, proposing action plans and continuous improvements;
  • Contribute to operational excellence in franchises through on-site visits, identifying and developing process improvements in operations;
  • Contribute to operational control and quality by creating and updating standard operating procedures;
  • Prepare and deliver training for the franchise network with a focus on customer service, operations, and sales;
  • Ensure compliance with the activation and deactivation processes for franchised branches by coordinating with the relevant areas.

Requirements

  • Bachelor’s degree in Business Administration, Engineering, or related fields;
  • Availability to travel;
  • Intermediate proficiency in Excel and PowerPoint;
  • Analytical ability and strategic vision;
  • Strong communication and influencing skills;
  • Experience with BI tools and proficiency in Spanish will be considered advantages.

Benefits

  • Profit sharing
  • Meal allowance
  • Meal voucher
  • Health insurance
  • Dental insurance
  • Gympass
  • Private pension
  • Transportation voucher
  • Allya
  • Unlimited access to a variety of courses through our Localiza University
  • Internal training and development programs
  • Discounts on vehicle purchase and rental

Job title

Junior Process and Quality Analyst

Job type

Experience level

Junior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job