Monitor and analyze performance indicators (KPIs), such as NPS for national and international franchises, proposing action plans and continuous improvements;
Contribute to operational excellence in franchises through on-site visits, identifying and developing process improvements in operations;
Contribute to operational control and quality by creating and updating standard operating procedures;
Prepare and deliver training for the franchise network with a focus on customer service, operations, and sales;
Ensure compliance with the activation and deactivation processes for franchised branches by coordinating with the relevant areas.
Requirements
Bachelor’s degree in Business Administration, Engineering, or related fields;
Availability to travel;
Intermediate proficiency in Excel and PowerPoint;
Analytical ability and strategic vision;
Strong communication and influencing skills;
Experience with BI tools and proficiency in Spanish will be considered advantages.
Benefits
Profit sharing
Meal allowance
Meal voucher
Health insurance
Dental insurance
Gympass
Private pension
Transportation voucher
Allya
Unlimited access to a variety of courses through our Localiza University
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