Focus on creating and executing strategies to retain customers, reduce cancellation rates (churn), increase loyalty, and also develop sales models (Digital and Human) for Clube MedSênior. This should be achieved by identifying existing customers' needs, performing root cause problem solving, and providing support to foster healthy long-term relationships;
Prepare daily, monthly, and annual KPI comparisons, with a focus on resolution and monitoring;
Maintain product share of sold items and manage the Retention Dashboard;
Collect, organize, and interpret data (root cause analysis);
Weekly alignments with leadership and audits;
Continuous improvement based on the Voice of the Customer and maintain PMO with upcoming deliveries;
Send automated weekly sales reports to the entire Operations team.
Requirements
Bachelor's degree completed; degrees in Commercial Management, Marketing, Digital Sales or Communications are preferred;
Proven experience in Sales and Retention with a strategic approach, autonomy, and a strong performance focus;
Basic Power BI, Omnichannel experience, and intermediate Microsoft Office skills; advanced knowledge of operational indicators (especially Sales, Retention and Customer Service);
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