Hybrid Senior Vice President, Customer Operations – Technology Solutions

Posted last month

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About the role

  • Oversee operational alignment, with a focus on monitoring and alerting capabilities
  • Support and educate Technical Account Managers (TAMs) to improve incident and change management visibility
  • Manage customer escalations and lead technical workshops to rebuild customer confidence
  • Facilitate connectivity workshops to ensure customers use effective methods and have visibility into network changes
  • Act as a liaison for API gateway and security infrastructure
  • Gather requirements and pain points for Mastercard Connect
  • Drive process improvements in the Next Generation File Transfer (NGFT) product
  • Conduct holistic gap analyses to identify and close support gaps

Requirements

  • specialized knowledge in customer support, technology infrastructure, and process improvement
  • strong stakeholder management across teams and levels
  • hands-on, technical and people leader able to manage directly and through others
  • effective communicator able to collaborate with all members of the organization

Benefits

  • insurance (including medical, prescription drug, dental, vision, disability, life insurance)
  • flexible spending account and health savings account
  • paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave)
  • 80 hours of Paid Sick and Safe Time
  • 25 days of vacation time and 5 personal days, pro-rated based on date of hire
  • 10 annual paid U.S. observed holidays
  • 401k with a best-in-class company match
  • deferred compensation for eligible roles
  • fitness reimbursement or on-site fitness facilities
  • eligibility for tuition reimbursement

Job title

Senior Vice President, Customer Operations – Technology Solutions

Job type

Experience level

Senior

Salary

$220,000 - $400,000 per year

Degree requirement

Bachelor's Degree

Location requirements

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