Process Support Engineer at Applied Materials providing critical product lifecycle support. Guiding installations, diagnoses, and service of complex systems for semiconductor manufacturing.
About the role
- Senior Technical Support Engineer ensuring effective deployment of Stryker’s Vocera solutions. Collaborating with teams to address technical inquiries and enhance customer service experience in a hybrid work setting.
Responsibilities
- Document and manage customer issues, delivering excellent customer service and managing customer expectations
- Monitor and respond to customer inquiries, coordinate customer communication, assuring timely status updates and issue resolution
- Collaborate within the company, escalating issues and engaging others to solve complex problems
- Review product documentation prior to new releases
- Report product defects and enhancement requests
- Identify and advocate product supportability requirements
Requirements
- Bachelors in Computer Science required or in lieu of Bachelors, 6+ years additional relevant work experience
- Minimum 2 years experience in external, customer facing technical support role or similar relevant experience
- Demonstrated experience with networking concepts and fundamental network protocols
- Preferred Certifications such as MCSA, RHCSA, CCNA, SIP, and Network+ are desirable.
- Training or experience with MS Windows, Red Hat Enterprise Linux (RHEL) system administration, and performance monitoring
- Demonstrated experience in server virtualization technologies like VMware or Microsoft Hyper-V
- Training or experience with authentication protocols (LDAP, 802.1x), SSL/TLS, and Public Key Infrastructure (PKI)
- Demonstrated experience with Wireshark and other data gathering tools
- Training or experience with VoIP systems: Cisco Call Manager, Asterisk, and Freeswitch
Benefits
- Work Flexibility: Hybrid
- Equal opportunity employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Permit Analyst providing administrative support for applications at Sunshine Enterprise USA. Handling customer inquiries and processing permit requests with a detail - oriented approach.
Systems Engineer focused on modern endpoint management and automation across Microsoft and Apple ecosystems. Designing and implementing Intune solutions while enhancing DevOps practices.
Systems Engineer focused on Microsoft Intune and Apple endpoint management. Designing and automating solutions for a multi - customer environment with operational excellence.
Application Support Analyst performing IT support for healthcare systems in ambulatory care settings. Analyzing and resolving support issues while collaborating with various departments and vendors across the organization.
Customer Support Analyst responsible for providing efficient client support at CIAL Dun & Bradstreet. Engaging with clients via various channels to resolve issues and improve processes.
Support Engineer managing Microsoft Client Infrastructure for leading IT service provider with flexible work arrangements. Responsible for Windows environment stability and process/tool enhancements.
Support Analyst managing user support and internal applications at WTW Brazil. Focused on team collaboration and improving IT governance processes while providing assistance to users.
Warehouse Support Technician providing logistical support to Nestle's warehouses and managing stock movement. Ensuring compliance with quality and safety standards in operations.
Technical Support Technician providing assistance and solutions for global customers at Fischer Panda. Combining office tasks with customer interactions, ensuring technical support and problem resolution.