15+ years of leadership experience in global technical support, enterprise operations, or service delivery within SaaS, cloud, or industrial software companies
Proven success managing outsourced support partners and hybrid delivery models at scale
Strong background in enterprise-grade L1–L3 support, high-severity incident handling, and global coverage
Deep experience with ITIL practices, SLAs/OLAs, escalation systems, and support analytics
Demonstrated ability to collaborate across Product, Engineering, Sales, and Customer Success functions
Strong stakeholder influence and customer engagement capabilities
Benefits
Join the global Cognite community
A highly modern and fun working environment
Flat structure with direct access to decision-makers
Opportunity to work with and learn from some of the best people
Hybrid work environment globally
Job title
Senior Technical Director, Global Customer Support
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