Claims Customer Service member increasing lead generation efforts for Hellas Direct. Responsible for customer inquiries, garage support, and platform management.
About the role
- Customer support role focusing on managing client inquiries and providing assistance for property management software. Engaging communication with customers through various channels.
Responsibilities
- Telephone support for our customers – you are the primary contact for questions and concerns
- Handling customer inquiries via ticketing system, email and phone
- Assisting our users with questions about the software
- General office organization and administrative tasks
- Documenting customer issues and forwarding or clarifying them with Development / Account Management
- Scheduling appointments
Requirements
- Experience in customer service or a comparable role
- Enjoy talking on the phone and working with people
- Willingness to learn a complex software product
- Independent and structured working style
- Very good German language skills; English skills are an advantage
Benefits
- Flexible working hours – full-time or part-time possible
- Hybrid working – mix of office in Siegburg and home office
- Flat hierarchies and direct communication
- Insight into the world of holiday rental management and SaaS software
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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