GE
GenesysAI Solutions Architect
AI Solutions Architect at Genesys responsible for AI - powered solutions in contact centers. Designing, delivering, and optimizing AI solutions while collaborating with internal teams and customers.
About the role
- **The opportunity. **
- We are looking for an exceptional candidate to join our high-performing team of Solution Engineers in London. You will collaborate closely with regional peers across Alliances, Sales, Marketing, and Product to help win strategic sales opportunities.
- We are seeking someone with strong technical and business solution expertise who can articulate complex technical concepts in a clear, compelling way. You will deliver impactful presentations, product demonstrations, and deep dives across customer engagements and industry events. As a spokesperson for Quantexa’ s technology, you’ll build lasting trust with stakeholders by engaging them in relevant, value-driven conversations.
- The Quantexa Solution Engineering team is the first touchpoint for prospective organisations, shaping the early stages of the customer journey and setting the direction for a successful engagement. In this role, key responsibilities include:
- Communicate the value and impact of the Quantexa Decision Intelligence Platform, helping prospects understand how it enables smarter, faster, and more confident decision-making through connected, trusted data
- Identify and position the right Quantexa solution tailored to each prospect’s specific needs
- Guide prospects through a clear, outcome-driven solution strategy that sets the stage for long-term value and success
- LocationThis role is based in London and may require travel to customer sites where appropriate. It can be structured as either hybrid or in-office depending on your location and preferences. But typically our SE team are in the London office 1-2 days per week.
- **Are you ready to shape the future of Solution Engineering with us? Join our ranks and be part of this extraordinary journey! **
- **What you’ll be doing. **
- Be a functional expert in Quantexa’s platform and products, with a strong understanding of its capabilities and real-world applications
- Demonstrate a good understanding of policing, defence, and intelligence sector practices and regulatory environments, and how the platform addresses gaps or risks
- Articulate and present the value of our platform, demonstrating how Quantexa solves specific pain points and enables better decision-making
- Represent Quantexa at industry events, customer meetings, and webinars, showcasing our capabilities and thought leadership
- Own the technical aspects of the sales cycle, working alongside Sales, Architects, Product, and SMEs
- Drive winning proposals, including RFPs and RFIs
- Strategically own the design and execution of PoCs and trials, ensuring alignment with customer objectives
- Lead the design and iteration of tailored solutions, working with partners, customers, and internal teams to define the right approach
- Design, adapt and deliver customised product demonstrations, both in-person and remotely, that engage a range of stakeholders from users to executives
- Expertly guide and shape discovery sessions with prospects and partners, uncovering core business challenges and technical needs
- Elevate Quantexa’s profile through UK sector events such as Security & Policing, DSEI, and NPCC conferences and thought leadership.
- Showcase how Quantexa’s solutions enable UK agencies to rapidly identify threats, share intelligence securely, and collaborate across policing, defence, and intelligence domains.
Requirements
- **What you’ll bring.**
- Experience in a commercially focused, technical role such as Solution Engineering, Presales, Technical Sales, or Value Consulting
- Excellent interpersonal, written, and verbal communication skills, with a track record of effective customer engagement
- You are an exceptional communicator, able to captivate audiences of all sizes with an innate ability to simplify complex concepts for diverse audiences.
- Proven experience across at least two solution areas [e.g. Financial Crime, Data Management, Customer 360], with deep expertise in at least one of them, focused on either technical or business capabilities
- Leverage a proven history of delivering enterprise software solutions to senior stakeholders within UK policing, defence, and intelligence agencies, supporting mission-critical operations and intelligence-led decision making.
- Boast domain expertise across multiple areas of government such as with the Home Office, National Crime Agency (NCA), Ministry of Defence (MoD), MI5/MI6/GCHQ.
- Strong technology knowledge, particularly in enterprise software environments
- Successfully led a minimum of five extensive proving engagements. Proving engagements include PoCs or early implementation phases, or alternatively, **all** of the following activities: technical workshops, prototypes, bespoke demonstrations, and business cases.
- Confident in presenting and pitching solutions to senior stakeholders at Tier 1 organisations
- Proven ability to drive innovation and best practices that elevate Solution Engineering performance, with multiple examples of successful implementation
- Desired Skills
- Strong expertise in data-driven, analytical solutions such as Entity Resolution, Graph Generation, Advanced Analytics, and MDM
- Domain knowledge in areas such as [Risk, Anti-Financial Crime, AML, KYC, CRM]
- Technical expertise in data storage, processing and containerisation technology such as Cloud or On-prem Distributed File Systems, Spark, Databricks, Kubernetes, Open Search, Elastic Search.
Benefits
- **Our perks and quirks.**
- What makes you Q will help you to realize your full potential, flourish and enjoy what you do, while being recognized and rewarded with our broad range of benefits.
- We know that just having an excellent glass door rating isn’t enough, so we’ve put together a competitive package as a way of saying thank you for all your hard work and dedication.
- We offer:
- Competitive salary 💰
- · Company bonus
- · Flexible working hours in a hybrid workplace & free access to global WeWork locations & events
- · Pension Scheme with a company contribution of 6% (if you contribute 3%)
- · 25 days annual leave (with the option to buy up to 5 days) + birthday off!
- · Work from Anywhere Scheme: Spend up to 2 months working outside of your country of employment over a rolling 12-month period
- · Family: Enhanced Maternity, Paternity, Adoption, or Shared Parental Leave
- · Health & Wellbeing: Private Healthcare, EAP, Well-being Days, Calm App, Gym Discounts
- · Team's Social Budget & Company-wide Summer & Winter Parties
- · Tech & Cycle-to-Work Schemes
- · Volunteer Day off
- · Dog-friendly Offices
- **Our mission.**
- We have one mission. To help businesses grow. To make data easier. And to make the world a better place. We’re not a start-up. Not anymore. But we’ve not been around that long either. What we are is a collection of bright, passionate minds harnessing complexities and helping our clients and their communities. One culture, made of many. Heading in one direction – the future.
- **It’s all about you.**
- It’s important to us that you feel welcome, valued and respected. After all, it’s your individuality and passion for what you do that will make you Q. We see that – which is why we’re proud to be an Equal Opportunity Employer. We’ve created and will continue to improve our inclusive and diverse work environment. Regardless of your race, beliefs, color, national origin, gender, sexual orientation, age, marital status, neurodiversity or ableness – whoever you are – if you are a passionate, curious and caring human being who wants to push the boundaries of what’s possible, then we want to hear from you.
- **start. don’t stop – Apply **
Job title
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Degree requirement
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