Hybrid Senior Solutions Engineer – Post Sales

at Relevance AI

• Job title: Senior Solutions Engineer – Post Sales
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: AWS, Azure, Cloud, Docker, Google Cloud Platform, GraphQL, Python
• Location requirements: Hybrid, San Francisco, United States

About the role

• AI Solution Engineer guiding post-sales implementations for Enterprise customers using AI agents at Relevance AI. Collaborating with teams to solve core business problems with intelligent automation.

Responsibilities

• Lead post‑sales implementations end‑to‑end (discovery → design → build → UAT → launch → hypercare), owning scope, acceptance criteria, timelines, risks, cutover, and stakeholder comms.
• Build and integrate production AI agents with customer systems via REST/GraphQL, webhooks, and events; handle auth (OAuth2/JWT), data mapping, and robust error handling.
• Configure agent workflows, prompts, tools, and retrieval/RAG; establish evaluation, guardrails, and reliability standards for quality and safety.
• Develop lightweight Python automations and custom connectors/middleware to meet integration needs.
• Set up observability (logging, metrics, tracing, alerting) and create clear runbooks, playbooks, and technical documentation.
• Provide Tier 2/3 troubleshooting and root‑cause analysis; drive durable fixes and continuous improvement post‑go‑live.
• Enable and train customers to be self‑sufficient on the Relevance AI platform through workshops, onboarding, and best practices.
• Act as a strategic partner by channeling customer insights to Product; influence roadmap and reusable solution patterns.
• Identify expansion opportunities with Customer Success based on delivered value and measurable outcomes.
• Support pre‑sales (~20%) with targeted discovery, demos/POCs, solution diagrams, and implementation estimates/SOW inputs.

Requirements

• 4+ years in Solutions/Professional/Implementation (Enterprise preferred).
• Strong Python and API integration skills (REST/GraphQL, OAuth2, webhooks, OpenAPI; Postman/Insomnia).
• Hands‑on with LLMs: prompt design, RAG, embeddings, vector DBs, orchestration (e.g., LangChain/LlamaIndex), and major model providers.
• Able to translate business needs into pragmatic technical solutions; excellent customer communication.
• Experience building demos and productionizing use cases on low‑code SaaS and/or AI platforms.
• Cloud and delivery fundamentals (AWS/GCP/Azure, Git, Docker, CI/CD, secrets); familiarity with security/privacy (e.g., SOC 2, data residency).
• Nice to have: RFP/security questionnaire responses, solution diagrams, SOW/LOE contributions.
• Customer‑first mindset, bias to action, and continuous learning.
• Occasional travel to customer sites might be required.

Benefits

• 🩺 Health Insurance Contribution – Relevance AI contributes to the cost of individual medical, dental, and vision insurance for employees.
• 🚍 Commuter Benefits – Save on your commute with pre-tax deductions for transit and parking expenses
• 🏖️ Unlimited Annual Leave – Flexible time off policy to rest, recharge, and take care of what matters most
• 📈 ESOP – Employee Stock Ownership Plan so you can grow with the company
• 🤖 AI Productivity Benefit – Get up to $1200 USD/year to spend on AI tools, courses, and learning resources that help you work smarter and grow your skills
• 👶 Parental Leave – We offer 12 weeks of paid parental leave for all eligible new parents, and an additional 6 weeks for the birthing parent
• 🎉 Milestone Merch – Celebrate your work anniversaries with customised Relevance AI swag
• 🍿 Food, Drinks & Community – Stay energised with free breakfasts, healthy snacks, and a fully stocked fridge of drinks. Enjoy team lunches provided every Thursday and Friday, plus Uber Eats dinners and regular catered office meals throughout the week. As the home of the AI workforce, we also host vibrant community events featuring thought leaders, industry partners, and the wider tech community.
• 🪩 Quarterly Team Events – Build stronger connections through fun, meaningful team bonding experiences every quarter
• 🏓 Social Clubs – Share your hobbies and interests by joining or starting a club with your teammates. From hiking and chess to board game nights and social committee activities—there’s something for everyone!
• 🧠 Sonder EAP – Access 24/7 mental health and wellbeing support through Sonder, our Employee Assistance Program