Senior Complex Resolution Analyst responsible for handling complex OMNI issues and adjustments. Engaging in remediation research projects and coaching lower level professionals for effective operations.
About the role
- Analista de Serviços SR (Hardware) preparing and monitoring product repair processes at Positivo Tecnologia. Collaborating on continuous improvements and strategies for hardware solutions.
Responsibilities
- Preparation of the environment for product repairs: Develop and document operational procedures, execution time estimates, lists of required documentation, tooling inventories and system configurations, ensuring compliance and efficiency in field processes.
- Monitoring product field performance: Track performance indicators, analyze complaints and reported failures, and identify improvement opportunities in product features, manufacturing processes and associated services to optimize quality and customer satisfaction.
- Continuous improvement of repair processes and the product: Develop and implement continuous improvement initiatives to increase the efficiency of repair procedures and the robustness of products through systematic analyses and corrective actions.
- Support for pricing of new products: Collaborate in defining pricing strategies by providing technical data and market insights to ensure competitiveness and economic viability.
- Development of containment solutions for the field: Identify and propose temporary measures for field issues, supporting the product team in investigating and resolving root causes to minimize operational impact.
- Participation in customer meetings: Join discussions with external stakeholders, analyze reported failures and propose product improvement studies in close collaboration with the Product Engineering team.
Requirements
- Completed or in-progress higher education (Bachelor's) in Information Technology, Electronic Engineering, Networking, Telecommunications, Systems, Programming or related fields.
- Intermediate to advanced English.
Benefits
- 🏥 Health and dental plans
- 🧘🏿♀️ Zenklub: health and well-being platform, including psychological counseling
- 🧑🏿⚕️ Casa da Saúde: medical and dental consultations, as well as clinical exams
- 🏋🏿♀️ Gympass
- 🍴 On-site cafeteria
- 💊 Pharmacy discount
- 🚑 Medical Emergencies: partnership with the health plan for at-home or telecare services
- 👨🏿💻 Semi-flexible working hours
- 🏠 Hybrid work
- 👶 Childcare assistance and maternity kit
- 🚀 Discounts at Universidade Positivo (UP) - for employees and dependents
- 📒 Saber Mais: Professional Development Portal
- 👧 Discounts at Colégio Positivo for employees' children
- 💰 PPR (profit-sharing bonus)
- 👉🏻 Good Card: accepted at more than 130,000 establishments
- ✔️ Life insurance
- 💵 Payroll-deductible loan
- 🚌 Commuter voucher or 🚗 Parking
- 💻 Positivo Partner: website with discounts on our products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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