Hybrid Senior Revenue Operations Analyst – Channels

at Saipos | Sistema para Restaurante

• Job title: Senior Revenue Operations Analyst – Channels
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP, SQL
• Location requirements: Hybrid, Sao Leopoldo, Brasil

About the role

• Senior Analyst in Revenue Operations for Saipos, a leading software provider for restaurants, focusing on channel partners and scalable operations. Role involves process design, implementation, and data management.

Responsibilities

• Map and automate the full channel funnel (from prospecting through retention);
• Set up and manage the channel CRM (HubSpot), configuring pipelines, workflows, triggers and business rules;
• Implement integrations between systems (ERP, CRM, billing platform, PRM and spreadsheets) using Make, Zapier, n8n or RESTful APIs;
• Create and maintain data repositories and models to track channel KPIs (LTV, CAC, TPV, conversion, churn, revenue);
• Develop operational and strategic dashboards in ThoughtSpot and Databricks;
• Create and maintain automated rules for partner commission, payouts and performance auditing;
• Ensure data governance: integrity, deduplication and synchronization across different sources;
• Participate in defining and versioning channel processes, with technical and functional documentation;
• Propose continuous improvements and enhancements to integrations, workflows and data architecture.

Requirements

• 5+ years of experience in relevant activities;
• Bachelor's degree in Engineering, Business Administration, Economics, Computer Science or related fields;
• Strong experience with CRM systems (HubSpot, Salesforce, Pipedrive) in administration, automation and advanced reporting;
• Proficiency with integration and automation tools (Make, Zapier, n8n, Workato or REST APIs);
• Knowledge of SQL and data modeling (preferably in Databricks);
• Experience with RESTful APIs: authentication, creating webhooks, reading and writing JSON payloads;
• Familiarity with version control (GitHub) and integration documentation;
• Ability to build analytical and operational dashboards to monitor channel metrics;
• Experience in mapping and automating commercial/sales processes;
• Advanced Excel/GSheets skills, including Apps Script or macros.

Benefits

• Contract (PJ) with a paid 30-day leave period;
• Health insurance (for PJ contractors after 6 months active);
• Full equipment kit;
• Dental plan (for PJ contractors after 6 months active);
• Life insurance;
• Commuting allowance of R$22/day;
• Day off during your birthday month;
• Wellhub;
• Extended maternity and paternity leave.