Customer Service Specialist responsible for voice support in negotiating debts for telecommunications products and services. Includes hybrid training and potential remote work.
About the role
- Lead Product Management for B2B collections and treasury products at NALA. Shaping global payments via innovation and customer-focused solutions with a collaborative team.
Responsibilities
- Lead the design and delivery of next-generation B2B collections and treasury products that give businesses seamless access to multi-currency accounts, cross-border payments, and efficient reconciliation.
- Build embedded financial services that reduce friction, optimise cash flows, and allow our clients to operate as if they had a global bank account.
- Act as the central driver aligning product, engineering, finance, operations, risk, and regulatory partners to bring this vision to life.
- Bring a sense of urgency to your work and inspire the team to unite under your leadership to deliver an incredible product
- Work with a team of engineers to develop our collections and treasury in line with customer demand, business needs and technology capabilities.
- Take full ownership to drive the product and business-planning process across cross-functional teams of the company.
- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch.
- Develop product positioning and messaging that differentiates Rafiki and its features across primary market segments.
- Collaborate with design, engineering, research, legal, and compliance teams to refine your plan and execute it effectively.
- You’ll be speaking to customers on a near daily basis to understand needs and ultimately sticking to our ethos of “customer first, always”.
- Assess current competitor offerings to seek opportunities for differentiation.
- Develop an understanding of our users at a deep level and gauge customer needs to propose prospective solutions.
- Define initial product proposition and go-to-market strategies for new expansion markets.
- Meeting with the C-suite to discuss financial data and ways to improve business operations.
Requirements
- You have 5+ years of product management experience shipping world-class products at fast-growing companies and have had demonstrable engagement with Design, Engineering and Leadership teams
- Hands-on experience with B2B integrations in a financial services/fintech company
- Experience in working with third parties, whether it’s evaluating APIs and capabilities, mapping out integration plans or evaluating different technology options
- Proven experience shipping client-driven solutions within the financial services / fintech arena
- You have enough engineering context to know a bad MVP implementation from a good one and have experience with product discovery methodologies
- You have strong empathy for customers and an unwillingness to compromise on user-centric design.
Benefits
- 27 Days Off Plus UK Bank Holidays
- Birthday Leave: Celebrate your special day with a bonus day off to take off in that month.
- Enhanced Parental Leave: We offer 16 weeks of full pay for the primary caregiver and 4 weeks of full pay for the secondary caregiver (After a 6-month probationary period)
- Enhanced Pension: Salary sacrifice pension scheme via Penfold giving you flexibility and control on how you save for your future!
- Global Workspace: Get access to WeWork locations worldwide.
- Learning Budget: Fuel your growth with $1000 annually for learning and development.
- Sarabi: Themed snacks and Friday lunch focused on building great working relationships with the team.
- Monthly Socials: Join fun social events every month for great times.
- Free Coffee: Enjoy barista-style coffee at your fingertips.
Job title
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Experience level
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