Customer service specialist managing debt negotiation via voice for telecommunication products. Identifying client needs and providing tailored solutions in São Caetano do Sul.
About the role
- Collections Specialist at national law firm managing client receivables via account management and collaboration with finance teams. Proactive in client communication and adherence to legal standards.
Responsibilities
- Monitor outstanding accounts and manage compliant follow‑up on past‑due client invoices in alignment with firm policies.
- Maintain accurate and detailed records of collection activities, client correspondence, and payment agreements.
- Communicate with clients regarding overdue balances, payment options, and billing inquiries.
- Collaborate with attorneys and billing staff to resolve disputes or clarify invoice questions.
- Negotiate payment plans when appropriate.
- Reconcile accounts to identify discrepancies, unapplied payments, or billing errors, and coordinate with the billing department to correct or reissue invoices as needed.
- Prepare aging reports and collections status updates for clients and attorneys.
- Work closely with attorneys, paralegals, billing, and finance teams to ensure accurate billing and effective collections workflow.
- Analyze receivables data to identify trends and risks, recommending process improvements and best practices to strengthen collections outcomes.
- Protect the confidentiality of sensitive client and financial information while ensuring all collections activities comply with applicable legal regulations, including FDCPA (when applicable), and law firm ethical standards.
Requirements
- High School Diploma or equivalent
- Minimum of two years of experience in collections, billing, or accounts receivable; law firm or professional services experience preferred.
- Proficiency in Excel and experience using, or ability to learn, legal billing or financial systems such as Aderant, Elite or ProLaw.
- Demonstrated ability to communicate professionally and effectively with internal stakeholders and external clients, including strong negotiation and customer service skills.
- Strong analytical ability and problem-solving skills to identify discrepancies, assess options, and implement appropriate solutions.
- Demonstrated ability to manage and resolve billing and payment disputes in a professional, tactful, and solutions oriented manner.
- Strong attention to detail and financial accuracy in reviewing invoices, payment records, and account data.
- Ability to organize work effectively, manage competing priorities, and meet deadlines in a fast‑paced environment.
- Demonstrated commitment to ethical judgment and professional integrity in all aspects of collections work, including the handling of confidential client and financial information.
Benefits
- health care coverage (medical, dental, and vision)
- life insurance
- short- and long-term disability
- paid parental leave
- employee wellbeing and EAP programs
- paid time off
- 401(k) retirement plan with employer matching and profit-sharing
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
UN
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