Debt Collection Consultant managing client accounts for Creditas. Engaging clients to understand and resolve payment issues while providing excellent service.
About the role
- Customer service specialist managing debt negotiation via voice for telecommunication products. Identifying client needs and providing tailored solutions in São Caetano do Sul.
Responsibilities
- Handle customer contact by voice (outbound/inbound) to negotiate debts for telephony and internet products or services, offering special payment options;
- Identify the customer's needs and provide practical, objective solutions in accordance with product and/or service procedures;
- Use systems to record interactions and execute service operations.
Requirements
- Minimum 18 years of age;
- Minimum of a high school diploma;
- Basic computer skills and typing ability;
- Good communication skills;
- Availability to complete training in a hybrid format;
- Easy access to the Atento São Caetano do Sul facility.
Benefits
- Transportation allowance;
- Meal and/or food voucher;
- Life insurance;
- Funeral assistance;
- Childcare allowance / Allowance for children with disabilities / Nanny allowance / School transportation;
- Product discounts;
- Dental care coverage;
- Family+ service;
- Discounts on gym memberships / sports activities;
- Educational partnerships with course discounts;
- Career development plan;
- Pet plan.
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Collections Team Lead at Enova mentoring contact center representatives for successful customer experiences. Collaborating with management for team efficiency and effectiveness in a hybrid work environment.
Customer support specialist at Atento, focusing on negotiating telecommunication service debts. Role includes hybrid/in - person training and customer engagement in São Caetano do Sul.
Collections Junior Specialist handling billing, payment communications, and account management for Infobip. Ensuring client payment concerns are addressed efficiently while following company procedures.
Managing the collections process for Comcast Business by addressing delinquencies and resolving inquiries through effective communication methods. This role ensures customer accuracy and satisfaction while adhering to company guidelines.
Customer service specialist for a telecom company negotiating debts for telecommunications services. Identifying client needs and providing solutions while using specific systems for records.
Coordinador de Procesos Operativos y Automatización en fintech, asegurando calidad de datos y KPIs operativos. Colaborando entre Collections, Tecnología y áreas estratégicas para maximizar la eficiencia operativa.
Collections Analyst managing accounts receivable and collection efforts for law firm. Collaborating with attorneys to maintain client relationships and ensure timely payments.
Credit Control role ensuring cash collection for local and International customers worldwide. Managing cash allocations, invoicing, and high - level customer service as part of the Finance team in Raleigh.
Collections Representative handling utility receivables for the Region of Peel. Addressing customer inquiries and resolving collections issues through various communication channels.