This role will lead the product strategy and roadmap for the Buy team, ensuring MOO delivers a high-performing, scalable and customer-friendly purchase experience.
Own the product roadmap for the Buy team, covering core ecommerce capabilities including cart, checkout, order lifecycle, payments, tax, saved addresses, and customer accounts
Lead migration of core Buy capabilities from our Classic platform to the New Platform, delivering feature parity, improved experience and international readiness
Collaborate with engineering to scope and deliver payment, checkout and order infrastructure upgrades that are secure, performant and extensible
Improve conversion, repeat purchase and customer experience through iterative test-and-learn delivery
Support commercial growth by ensuring customers can reorder easily, manage their saved projects, and engage across multiple channels, including both self-serve, and Managed Service experience
Drive continuous improvement by reducing friction, eliminating bugs, optimising flow, and supporting cost savings across fulfilment and servicing
Work across end-to-end experiences within eCommerce, collaborating closely with internal teams
Represent the Buy team in planning, OKRs, strategic initiatives, and cross-platform alignment
Requirements
7+ years in product management, ideally with senior-level scope in ecommerce, fulfilment, or checkout domains
Experience in both B2C and B2B settings, with appreciation for different user expectations and operational models
Strong grasp of ecommerce tech stacks, including payment gateways, order management, tax/localisation, customer accounts, and fulfilment workflows
Track record of leading cross-functional teams to ship measurable improvements in complex, distributed platforms
Confidence with data and fluent in A/B testing, funnel optimisation, service level metrics, and financial impact modelling
Strong product instincts with the ability to go deep on detail and zoom out for strategy
Excellent stakeholder management skills. You can influence decisions, build buy-in, and bring teams on the journey
Clear communication and storytelling. You can explain trade-offs, frame priorities, and align diverse groups around a common vision
Real customer obsession. You’re driven to uncover real user needs and work across disciplines to address them
Comfort with ambiguity and autonomy. You can define your own path, ask smart questions, and execute without hand-holding
Benefits
25 days holiday rising by one day for each year here (for 5 years)
matched pension scheme
paid parental leave
private healthcare
life insurance
season ticket loan
cycle to work scheme
flexible work schedules with hybrid and remote working for certain roles
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