Hybrid Senior Product Manager, eCommerce

Posted 2 weeks ago

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About the role

  • This role will lead the product strategy and roadmap for the Buy team, ensuring MOO delivers a high-performing, scalable and customer-friendly purchase experience.
  • Own the product roadmap for the Buy team, covering core ecommerce capabilities including cart, checkout, order lifecycle, payments, tax, saved addresses, and customer accounts
  • Lead migration of core Buy capabilities from our Classic platform to the New Platform, delivering feature parity, improved experience and international readiness
  • Collaborate with engineering to scope and deliver payment, checkout and order infrastructure upgrades that are secure, performant and extensible
  • Improve conversion, repeat purchase and customer experience through iterative test-and-learn delivery
  • Support commercial growth by ensuring customers can reorder easily, manage their saved projects, and engage across multiple channels, including both self-serve, and Managed Service experience
  • Drive continuous improvement by reducing friction, eliminating bugs, optimising flow, and supporting cost savings across fulfilment and servicing
  • Work across end-to-end experiences within eCommerce, collaborating closely with internal teams
  • Represent the Buy team in planning, OKRs, strategic initiatives, and cross-platform alignment

Requirements

  • 7+ years in product management, ideally with senior-level scope in ecommerce, fulfilment, or checkout domains
  • Experience in both B2C and B2B settings, with appreciation for different user expectations and operational models
  • Strong grasp of ecommerce tech stacks, including payment gateways, order management, tax/localisation, customer accounts, and fulfilment workflows
  • Track record of leading cross-functional teams to ship measurable improvements in complex, distributed platforms
  • Confidence with data and fluent in A/B testing, funnel optimisation, service level metrics, and financial impact modelling
  • Strong product instincts with the ability to go deep on detail and zoom out for strategy
  • Excellent stakeholder management skills. You can influence decisions, build buy-in, and bring teams on the journey
  • Clear communication and storytelling. You can explain trade-offs, frame priorities, and align diverse groups around a common vision
  • Real customer obsession. You’re driven to uncover real user needs and work across disciplines to address them
  • Comfort with ambiguity and autonomy. You can define your own path, ask smart questions, and execute without hand-holding

Benefits

  • 25 days holiday rising by one day for each year here (for 5 years)
  • matched pension scheme
  • paid parental leave
  • private healthcare
  • life insurance
  • season ticket loan
  • cycle to work scheme
  • flexible work schedules with hybrid and remote working for certain roles
  • Work From Anywhere program

Job title

Senior Product Manager, eCommerce

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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