Customer Care Specialist in Leipzig handling travel booking inquiries for a top vacation platform. Providing assistance via phone and email to enhance customer satisfaction.
About the role
- D2C Ecommerce Specialist working in Lviv region or fully remote across Ukraine. Managing website content, product launches, and SEO optimization for a global team.
Responsibilities
- Maintain content and develop new pages
- Launch or update products
- Manage promotion activities in Hybris/Drupal/Magento 2
- Perform Q&A activities upon introduction of any change on the digital landscape
- Carry out end-to-end testing prior to release
- Implement SEO optimization
- Configure and QA existing features on Magento2 platform
- Track market requests and report on key activities delivered
Requirements
- 1+ years of experience in managing websites and content using e-commerce CMS like Drupal, Adobe Commerce, Shopify, WooCommerce, etc.
- Knowledge of Hybris (for Nespresso positions) / Magento 2 (for NDG Project) would be an advantage
- Deep knowledge in HTML/CSS/JS
- Strong understanding of SEO and UI/UX principles
- Familiar with tools: Google Analytics, Google Search Console, Google Tag Manager, Photoshop, Figma
- Confident in English at Upper-Intermediate level (both written and verbal)
- A great communicator and a team player
Benefits
- Competitive package : annual salary review and annual bonus
- 28 paid vacation days
- Paid sick leave
- Medical insurance
- IT Club discounts
- Hybrid work arrangements in Lviv region or fully remote across Ukraine
- Official employment
- Standard schedule 9:00–18:00 with a flexible lunch break
- Company-provided equipment
- Mental health support program
- Onboarding & mentorship from day one (buddy program for newcomers)
- Professional development opportunities
- Support for sports and wellness activities
- Socially responsible company values: Наші історії - покращуємо якість життя, сприяємо здоровому майбутньому
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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