Insurance Operations Lead overseeing insurance workflows and driving process improvements using emerging technologies. Collaborating with stakeholders to deliver efficient and compliant insurance operations.
About the role
- Senior Supervisor leading training initiatives and enhancing team performance at OneMain Financial. Responsible for team mentoring, project management, and aligning training with operational goals.
Responsibilities
- Supervise and mentor a team of Business Instructors, providing coaching and support to enhance company and team member performance
- Lead strategic planning and team alignment efforts, including delegation, goal setting, and performance monitoring
- Lead or support training-related projects, including onboarding, system rollouts, and process changes
- Serve as a liaison between the training team and business leaders to align training with operational priorities
- Monitor training effectiveness through KPIs and learner feedback; implement improvements as needed
- Manage scheduling, resource allocation, and workload balancing for the training team
- Collaborate with Program Managers and project teams to design, develop, and enhance training programs
- Oversee the Instructor-Led Training (ILT) calendar, ensuring strategic alignment with organizational and developmental priorities
Requirements
- HS Diploma or GED equivalent
- 3+ years of training experience or a combination of facilitation and subject matter expertise across multiple enterprise layers
- Previous supervisory experience with proven ability to coach, train, and motivate employees
- Experience with virtual and in-person training tools and technologies
- Strong facilitation skills across multiple audience levels
- Deep understanding of business practices and ability to apply insights to training outcomes
- Preferred Associate degree or equivalent business experience.
Benefits
- Equal Employment Opportunity (EEO) employer
- Professional development opportunities
- Inclusive culture
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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