Senior Supervisor leading training initiatives and enhancing team performance at OneMain Financial. Responsible for team mentoring, project management, and aligning training with operational goals.
Responsibilities
Supervise and mentor a team of Business Instructors, providing coaching and support to enhance company and team member performance
Lead strategic planning and team alignment efforts, including delegation, goal setting, and performance monitoring
Lead or support training-related projects, including onboarding, system rollouts, and process changes
Serve as a liaison between the training team and business leaders to align training with operational priorities
Monitor training effectiveness through KPIs and learner feedback; implement improvements as needed
Manage scheduling, resource allocation, and workload balancing for the training team
Collaborate with Program Managers and project teams to design, develop, and enhance training programs
Oversee the Instructor-Led Training (ILT) calendar, ensuring strategic alignment with organizational and developmental priorities
Requirements
HS Diploma or GED equivalent
3+ years of training experience or a combination of facilitation and subject matter expertise across multiple enterprise layers
Previous supervisory experience with proven ability to coach, train, and motivate employees
Experience with virtual and in-person training tools and technologies
Strong facilitation skills across multiple audience levels
Deep understanding of business practices and ability to apply insights to training outcomes
Preferred Associate degree or equivalent business experience.
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