Operations Manager leading production teams and ensuring quality and safety in manufacturing at TTM Technologies. Oversee processes, manage budgets, and support production objectives.
About the role
- Senior Manager overseeing global Trust & Safety operations at Care.com. Shaping strategy, improving safety initiatives, and managing a team across various functions.
Responsibilities
- Lead, mentor, and develop a global Trust & Safety team, including supervisors, senior analysts, and specialists.
- Manage day-to-day operations of safety initiatives such as incident response, fraud prevention, background check monitoring, and content moderation.
- Drive continuous improvement and reengineering of processes to increase efficiency, scalability, and effectiveness.
- Ensure strict adherence to global safety policies, guidelines, and regulatory requirements.
- Oversee investigations into high-risk or sensitive cases, perform root cause analysis, and recommend corrective actions.
- Act as the operational voice of Trust & Safety in cross-functional projects with Product, Engineering, Legal, and Customer Service.
- Translate user feedback and case data into actionable insights that influence product, policy, and operational strategy.
- Define, track, and analyze key Trust & Safety metrics (incident rates, fraud trends, SLA performance, user satisfaction).
- Contribute to resource planning and budget management for Trust & Safety operations.
- Represent Trust & Safety in cross-functional initiatives and communicate updates, risks, and progress to senior leadership.
- Partner with Product and Engineering to evaluate, test, and scale AI/ML-driven tools for proactive detection, moderation, and fraud prevention, ensuring human oversight and ethical use.
Requirements
- 8–12+ years of experience in Trust & Safety, Operations, Risk Management, or related fields, ideally within an online marketplace or consumer-facing platform.
- 4–6+ years of people management experience, including multi-level team leadership (supervisors + ICs).
- Proven track record in incident response, fraud detection, content moderation, and policy enforcement at scale.
- Experience leading global operations and managing distributed teams.
- Strong analytical and problem-solving abilities, with expertise in interpreting data and driving data-informed decisions.
- Excellent communication and stakeholder management skills; able to handle sensitive topics with professionalism and empathy.
- Proficiency in Google Sheets/Excel (advanced formulas, pivot tables) and experience with CRM/case management systems (e.g., Salesforce).
- Familiarity with background check processes, identity verification, and regulatory requirements across regions.
- Ability to stay calm, decisive, and solutions-oriented in high-pressure situations.
- Proven ability to balance safety goals with user privacy, ethical data practices, and transparency.
- Experience with AI/ML-driven safety tools, fraud prevention systems, or trust tech platforms is a plus.
- Bachelor’s degree required; advanced degree (MBA or similar) preferred but not required.
Benefits
- Health insurance coverage
- Life insurance
- Disability insurance
- 401K employer matching program
- Paid holidays
- Paid time off (PTO)
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Lead Systems Operations Engineer managing file transmission services in hybrid role at Wells Fargo. Ensuring system efficiencies and collaborating with vendors for problem resolution.
Project Lead for HR data environment in London; focused on improving systems and reporting in a hybrid working model.
Analyst supporting capital markets operations, focusing on trade lifecycle management and process improvement initiatives. Gaining exposure to global financial markets and developing analytical skills in a collaborative environment.
Analyst joining Validus Risk Management to support trade lifecycle across various financial instruments. Gaining exposure to global financial markets and developing analytical and operational skills.
Service Operations Intern supporting revenue tracking and reporting initiatives for telecommunications projects. Collaborating on data analyses to enhance team performance and drive business insights.
Office work and operations agent in a financial group provides administrative and operational support. Aiming to maximize productivity and facilitate daily operations within the organization.
Global Conferences Operations Intern supporting operational logistics for large - scale conferences in Utah. Engaging in planning and coordination while providing administrative support to ensure efficient execution.
Operations Team Member responsible for various activities related to pet aftercare at Gateway Services. Operating equipment and ensuring quality care in a compassionate environment.
Operations Team Member providing compassionate care for pets during memorial processes and colaborating with the Care Center team.