Content & Marketplace Operations Manager at Xsolla overseeing marketplace operations and content management for platforms. Engaging with cross - functional teams to optimize digital merchandising and live operations.
About the role
- Senior Manager responsible for leading structured content management strategies at Capital One. Guiding a team in innovating customer servicing content management.
Responsibilities
- Lead, coach, and mentor a team of ~5-6 content specialists
- Define and champion the long-term vision, strategy, and roadmap for structured content management
- Oversee the development, documentation, and implementation of structured content models, taxonomies, metadata schema, and governance frameworks
- Partner closely with Capital One’s Product and Tech teams to design, develop and optimize our structured content management system
- Serve as a key advocate for structured content, effectively communicating its value and impact
- Establish key performance indicators (KPIs) and metrics to monitor the health, efficiency, and business impact of the structured content ecosystem
Requirements
- High School Diploma, GED, or equivalent certification
- At least 5 years of experience in content strategy, technical writing, or information architecture
- At least 4 years of People Leadership experience
- Bachelor's degree in Communications, Technical Writing, Information Architecture, or Library Science (preferred)
- At least 3 years of experience in designing and governing a structured content ecosystem using DITA, XML, or similar component-based content methodologies (preferred)
- At least 3 years of experience managing and leading a team of content professionals, including performance management and career development (preferred)
Benefits
- comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
- performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
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