Content Services Associate ensuring accuracy, accessibility, and optimization of digital assets for media brands. Collaborating across teams to drive operational excellence in content management.
About the role
- Content Engineer maintaining web data extraction solutions for Meltwater's content support team. Collaborating cross-functionally to enhance data quality and customer satisfaction.
Responsibilities
- Master our internal web-data extraction platform to configure, optimize, and maintain crawler setups.
- Analyze website structures, HTML source code, and site behaviors to create accurate XPath, and Regular Expressions for data extraction.
- Continuously improve extraction quality by identifying content gaps, reducing crawler failures, and ensuring high-quality structured output.
- Monitor and troubleshoot crawling issues using logs, HTTP responses, and tooling insights to ensure consistent data accuracy and coverage.
- Work cross-functionally with product, QA, and content teams to improve customer satisfaction through enhanced data completeness and reliability.
- Document extraction logic, website behaviors, and configuration changes for internal knowledge sharing.
Requirements
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- Strong written and verbal communication skills in English.
- Solid understanding of HTML, DOM structure, and CSS.
- Good understanding of HTTP concepts (status codes, redirects, authentication, headers, etc.).
- Ability to quickly learn internal tools, proprietary systems, and new web technologies.
- Strong analytical and problem-solving skills, especially when dealing with ambiguous or changing website structures.
- High attention to detail, accuracy, and consistency in extraction logic.
- Ability to adapt quickly in a fast-changing environment.
- 1-2 years experience in a technical support or web-data related role (preferred).
- Experience with web crawling, web scraping, or data extraction workflows (preferred).
- Working knowledge of XPath and Regular Expressions (preferred).
- Familiarity with analyzing website source code, APIs, and network traffic (preferred).
- Ability to debug technical issues using logs, HTTP responses, and browser developer tools (preferred).
- Strong teamwork ethic with the ability to manage multiple tasks in parallel (preferred).
- Experience working with spreadsheets (Google Sheet or similar) to manipulate and transform data (preferred).
- Basic familiarity with JavaScript, Python, or other scripting languages (preferred).
Benefits
- Enjoy flexible paid time off options for enhanced work-life balance.
- Comprehensive health insurance tailored for you.
- Employee assistance programs cover mental health, legal, financial, wellness, and behavior areas to ensure your overall well-being.
- Complimentary CalmApp subscription for you and your loved ones, because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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