Hybrid Senior Manager, Open Market Residential

Posted 2 months ago

Apply now

About the role

  • Own all facets of the Market Area Open Market Residential (OMR) Line of business
  • Identify, build, implement, and manage sales and marketing projects and programs to grow and retain the OMR customer base
  • Maintain and meet assigned revenue growth targets for OMR and forecast growth for operations and maintenance partners
  • Identify marketing business solutions that generate growth and customer loyalty and assure programs meet desired ROI
  • Manage marketing spend budget and track returns from all campaigns
  • Oversee efforts to reduce lost business due to customer late and non-payment of invoices
  • Integrate WM service offerings into OMR strategy and work with Pricing on profitable growth strategies
  • Maintain and implement corporate standardizations and best practices from Corporate OMR team
  • Drive communication and accountability of OMR inside the Customer Experience department and work with supervisor and team leads on initiatives
  • Provide clear and concise oral/written communication on OMR performance metrics
  • Establish and maintain communication with Public Sector Director and Sr. District Managers to assure Quality of Service (QOS)
  • May have direct reports; perform supervisory responsibilities as assigned
  • Travel when needed for internal meetings or projects across the Market Area

Requirements

  • Bachelor's Degree (accredited) OR High School Diploma/GED (accredited) and four (4) years of relevant work experience
  • Seven (7) years of prior work experience in Sales Management or Operations (in addition to education requirement)
  • At least two (2) years of Business to Consumer (B2C) marketing experience (with examples of past marketing campaigns)
  • At least four (4) years of sales experience with accountability to sales targets
  • Preferred: WM residential open market services management experience
  • Preferred: prior personnel management experience
  • Marketing background with expertise in social media (Twitter, Facebook, LinkedIn, Instagram) and direct customer/prospect campaigns
  • Experience integrating a full range of service offerings into strategy
  • Forecasting and revenue growth target management
  • Experience with pricing strategies and understanding ancillary service charges
  • Budget management and tracking returns from campaigns
  • Strong written and oral communication skills; ability to communicate performance metrics
  • Ability to coordinate cross-functionally with Customer Service, Pricing, Operations, Maintenance, Billing, and leadership
  • Ability to travel when needed for internal meetings or projects across the Market Area

Benefits

  • Competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability.
  • Stock Purchase Plan
  • Company match on 401K
  • Paid Vacation
  • Holidays
  • Personal Days
  • Note: benefits may vary by site

Job title

Senior Manager, Open Market Residential

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

Report this job

See something inaccurate? Let us know and we'll update the listing.

Report job