Head of Solution Consulting managing solution teams and leading strategy at Apollo.io. Driving cross-functional collaboration to enhance customer success and revenue growth.
Responsibilities
Drive SC support on AE and AM discoveries, help with demo tailoring, review technical approaches or solutions, oversee trials, and manage sales handoffs to post-sales teams.
Manage SC involvement on technical CSM requests for CRM configurations, API integrations, partner integrations, Apollo Workflows, and product configuration guidance.
Influence and collaborate on cross-functional solution designs, implementation feasibility, and migration or integration planning.
Serve as a trusted escalation advisor to prospects and customers across sales and customer success.
Ensure tight enablement between SCs and cross-functional GTM teams.
Own and evolve the solution consulting vision across the customer lifecycle—from evaluation to value realization.
Manage and grow a team of pre- and post-sale solution consultants across regions and segments.
Collaborate with Apollo’s enablement team to build training programs to facilitate continuous learning and to scale impact.
Partner with Sales and Customer leadership to forecast SC capacity and assign coverage intelligently.
Develop a career path for SCs, progressing from IC to team leads and specialized roles.
Design and manage KPI incentive programs and compensation models.
Drive adoption of data-driven processes, solution selling, technical win validation, client hand-off processes, and value delivery frameworks.
Standardize processes across GTM teams and market tiers.
Push the boundaries of demo solutions, inspire the discovery of WOW moments, improve technical documentation, and build integration playbooks.
Establish a strategic relationship with Product and Engineering by aggregating and presenting on solution gaps, customer friction points, and GTM team prioritizations.
Own SC-level metrics for deal acceleration, Trial management, sales velocity, deal impact, and expansion enablement.
Requirements
7–10+ years in solution consulting, sales engineering, solution architecture, or related SaaS roles
3+ years managing high-performing GTM or solution teams (player-coach experience preferred)
Proven experience working across pre-sales (discovery, trials, demo strategy) and post-sales (onboarding, enablement, professional services)
Fluency in CRMs, marketing automation, APIs, and GTM data integrations or data pipelines
Strong written and verbal communication; executive presence required
Operationally excellent: drives process improvement, tooling rigor, and documentation habits
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