Lead the global training strategy for Lease Administration
Manage a team of training specialists responsible for onboarding new hires
Act as a player-coach by actively participating in training delivery
Collaborate with global and regional leadership to assess training needs
Drive the adoption of mentoring and knowledge-sharing frameworks
Develop and maintain a comprehensive training curriculum tailored to various roles within Lease Administration
Create engaging, interactive learning content using instructional design best practices
Standardize global training materials while allowing for regional customization
Ensure all training content is regularly reviewed and updated
Design and maintain dashboards to track training participation and effectiveness
Partner with HR, Operations, Technology Data Services (TDS) and Client Services to align training with performance management strategies
Requirements
Bachelor’s degree in Business, Education, Human Resources, or related field
Minimum 5 years of experience in training and development, with at least 2 years in a leadership role
Comparable experience as a teacher in academia applies
Experience in commercial real estate, lease administration, or property management preferred
Strong knowledge of lease abstraction, data management, and compliance processes preferred
Proven ability to lead global training programs and manage cross-functional teams in a matrixed environment
Proficiency with Learning Management Systems (e.g., Workday Learning), instructional design tools (e.g., Articulate, Captivate), and virtual training platforms (e.g., MS Teams, Zoom)
Advanced Excel and data visualization skills (e.g., Power BI, Tableau) for dashboard development and reporting
Excellent verbal and written communication, presentation design and delivery, meeting facilitation, and stakeholder engagement skills
Ability to manage multiple priorities in a fast-paced, client-driven environment
Sensitivity to cultural differences in learning styles and communication
Strong passion for developing others through teaching and knowledge sharing
Benefits
health, vision, and dental insurance
flexible spending accounts
health savings accounts
retirement savings plans
life and disability insurance programs
paid and unpaid time away from work
Job title
Senior Learning & Development Manager – Portfolio Administration
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