Hybrid Senior Learning & Development Manager – Portfolio Administration

Posted 3 weeks ago

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About the role

  • Lead the global training strategy for Lease Administration
  • Manage a team of training specialists responsible for onboarding new hires
  • Act as a player-coach by actively participating in training delivery
  • Collaborate with global and regional leadership to assess training needs
  • Drive the adoption of mentoring and knowledge-sharing frameworks
  • Develop and maintain a comprehensive training curriculum tailored to various roles within Lease Administration
  • Create engaging, interactive learning content using instructional design best practices
  • Standardize global training materials while allowing for regional customization
  • Ensure all training content is regularly reviewed and updated
  • Design and maintain dashboards to track training participation and effectiveness
  • Partner with HR, Operations, Technology Data Services (TDS) and Client Services to align training with performance management strategies

Requirements

  • Bachelor’s degree in Business, Education, Human Resources, or related field
  • Minimum 5 years of experience in training and development, with at least 2 years in a leadership role
  • Comparable experience as a teacher in academia applies
  • Experience in commercial real estate, lease administration, or property management preferred
  • Strong knowledge of lease abstraction, data management, and compliance processes preferred
  • Proven ability to lead global training programs and manage cross-functional teams in a matrixed environment
  • Proficiency with Learning Management Systems (e.g., Workday Learning), instructional design tools (e.g., Articulate, Captivate), and virtual training platforms (e.g., MS Teams, Zoom)
  • Advanced Excel and data visualization skills (e.g., Power BI, Tableau) for dashboard development and reporting
  • Excellent verbal and written communication, presentation design and delivery, meeting facilitation, and stakeholder engagement skills
  • Ability to manage multiple priorities in a fast-paced, client-driven environment
  • Sensitivity to cultural differences in learning styles and communication
  • Strong passion for developing others through teaching and knowledge sharing

Benefits

  • health, vision, and dental insurance
  • flexible spending accounts
  • health savings accounts
  • retirement savings plans
  • life and disability insurance programs
  • paid and unpaid time away from work

Job title

Senior Learning & Development Manager – Portfolio Administration

Job type

Experience level

Senior

Salary

$102,000 - $120,000 per year

Degree requirement

Bachelor's Degree

Tech skills

Location requirements

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