Alternatives Content Management Analyst developing and maintaining sales content for Mercer. Driving operational excellence and collaboration across teams with a hybrid work arrangement.
About the role
- Senior IT Business Analyst transforming the customer Tech's business processes across organizational functions. Responsible for process analysis, improvement opportunities, and compliance with federal standards.
Responsibilities
- Conduct comprehensive analysis of the customer Tech's current business processes across all divisions and functional areas
- Document existing workflows, identify inefficiencies, bottlenecks, and improvement opportunities
- Lead quarterly initiatives to substantially improve 3+ key the customer Tech processes through enhanced workflows and appropriate automation
- Improve collaboration across the customer Tech teams and divisions
- Identify opportunities where enterprise tools can address office needs and improve business operations
- Develop and implement metrics to measure process improvement effectiveness and efficiency gains
- Create training materials and conduct sessions on new processes and procedures
- Ensure all process improvements maintain compliance with federal standards
Requirements
- Minimum 7+ years of experience in business process analysis, design, and improvement in complex organizational environments
- Expertise in Lean, Six Sigma, BPM, or similar process improvement frameworks
- Understanding of federal IT operations, compliance requirements, and governance frameworks
- Exceptional written communication skills with ability to create clear, error-free documentation
- Experience working with cross-functional teams and facilitating collaboration across organizational silos
- Knowledge of change management principles and experience implementing process changes in large organizations
- Proven ability to facilitate productive meetings, document outcomes, and drive action-oriented results
- Strong analytical and problem-solving abilities
- Understanding of enterprise software tools and their application to business process improvement
- Experience managing multiple process improvement initiatives simultaneously with competing priorities
- Knowledge of federal regulations and ability to design compliant processes
Benefits
- Medical and Dental Insurance
- Paid Time Off/Holidays
- 401(k) Retirement Plans with Matching
- Remote Work*
- Paid Training
- Employee Referral Program
- Employee Development Program
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