Business Analyst transforming customer and colleague experiences at Specsavers. Collaborating across teams to define outcomes and translate them into development-ready user stories.
Responsibilities
Turn business needs into clear actionable solutions
Work across multiple teams to understand challenges and define outcomes
Translate requirements into development-ready user stories
Shape requirements and support refinement
Ensure each story is fully defined ahead of development and testing
Requirements
Strong Agile expertise
Experience in retail technology and operations
Knowledge of in-store processes (especially optical or audiology)
Familiarity with omnichannel journeys and systems such as POS, CRM, inventory and appointment booking
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