Learning & Development Specialist at Jesta I.S. responsible for training and documentation development. Collaborating with teams to ensure effective learning materials and onboarding programs.
About the role
- Senior Instructional Designer at Eversource responsible for course design, development, and team collaboration. Managing training programs and instructional methods to enhance customer satisfaction.
Responsibilities
- Maintain ownership of all phases of course design and development including but not limited to needs analysis, development of instructional materials and deployment.
- Work individually or as part of a team to create and maintain training programs for a wide variety of target audiences.
- Responsible for all phases of course design and development including but not limited to needs analysis, development of instructional materials and deployment.
- Leads multiple, cross-functional improvement projects to support initiatives or enhance operational effectiveness/customer satisfaction.
- Manages the designs, develops and implements training programs through the development of training plans, training curriculums and determines the proper instructional methods for program execution.
- Identifies and develops the appropriate learning resources including but not limited to job aids, handbooks, demonstration models, practical learning, role-play exercises, multi-media visual aids and eLearning.
- Collaborates with subject matter experts to design and develop training courses that support initiatives prioritized by Training Manager; may require analysis and data gathering with SMEs.
- Creates course evaluations to measure effectiveness and modifies course as needed.
Requirements
- Bachelor's degree in a related field or equivalent experience.
- Master’s in education - Instructional Design strongly preferred.
- Five (5) plus years of Instructional Design experience required.
- Demonstrates strong written and verbal communication skills.
- Demonstrates solid project management skills.
- Knowledge of instructional design methodologies and adult learning theory.
- Knowledge of the latest trends in emerging adult distance learning.
- Strong eLearning design and development background; virtual classroom (webinar/webcast) design and development experience strongly preferred.
- Detail and deadline oriented; able to complete tasks in accordance with a defined schedule.
- Must be able to work collaboratively, as well as independently.
- Must be able to work on multiple projects and move rapidly from one project to another.
- Ability to utilize multimedia technology and e-learning authoring tools (i.e., Articulate Storyline, Camtasia, Captivate, Lectora, Snag-It).
Benefits
- Eversource offers a competitive total rewards program.
- Check out our careers site for an overview of our benefits programs.
- This position is eligible for a potential incentive.
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