AB
Alexander BürkleAfter Sales Service Associate – Part-time
Mitarbeiter* (m/w/d) After Sales Service in Teilzeit zur Verstärkung des Logistikteams in Freiburg. Bearbeitung und Prüfung von Reklamationen, Monitoring der Logistikprozesse.
About the role
- Develop and implement strategic sales plans to meet and exceed revenue targets and business objectives.
- Identify, target, and acquire new clients within key industries such as aerospace, energy, semiconductor, and life sciences.
- Analyze market trends, competitor activities, and customer needs to identify new business opportunities and refine sales strategies.
- Represent the company at trade shows, industry conferences, and other networking events to promote products and expand the company's network.
- Serve as the primary commercial and technical advisor for major accounts, fostering strong, long-term partnerships.
- Conduct in-depth technical and commercial discussions with clients to offer customized polymer extrusion solutions that meet their specific manufacturing requirements.
- Manage the entire sales cycle for complex and large volume orders, from lead generation to contract negotiation and post-sale support.
- Work closely with existing customers to understand their evolving needs and ensure high levels of customer satisfaction and loyalty.
- Use customer feedback to generate ideas for new features or products and ensure customer needs are met.
- Manage customer escalations to resolve discrepancies, customer dissatisfaction and disputes.
- Oversee the sales administration process, ensuring compliance with sales, finance, and legal policies.
- Drive sales efficiencies through adoption of EDI and sales automation processes using business transaction portals and online sales channels.
- Manage schedules and sales territories to ensure full coverage of accounts and internal sales administration activities.
- Enforce corporate pricing policies and oversee quotation processes including proposals to drive ASP and top line revenue growth.
- Lead and manage the sales team, providing coaching, guidance, and support to achieve individual and team sales targets.
- Develop sales team members through training and mentorship, fostering their professional growth and contributing to a collaborative team environment.
- Monitor sales performance, provide regular reports to senior management, and manage the sales budget.
- Collaborate closely with internal teams, including research and development (R&D), commercial marketing, production, engineering, quality, legal, and finance to align product offerings with market demands.
Requirements
- Bachelor’s degree in Business, Marketing, Engineering, or related field
- An M.B.A. or equivalent is preferred.
- 5+ years of progressive sales leadership experience in polymer extrusion or a related industrial manufacturing sector.
- Proven track record of driving significant revenue growth and managing complex B2B sales cycles.
- Extensive knowledge of polymer materials, plastics processing, and the industrial manufacturing landscape.
- Strong interpersonal, negotiation, and communication skills.
- Demonstrated ability to lead and motivate a sales team.
- Excellent organizational skills for efficiency and accuracy in work and document management
- Proficiency with CRM software (e.g., Salesforce) and analytics tools.
- Willingness to travel extensively to meet with clients and attend industry events.
- Experience in selling complex technical products and solutions.
- Ability to deliver compelling commercial presentations.
- Knowledge of market developments, industry trends, and competitor activity.
Benefits
- Zeus offers competitive pay and a great benefits package
Job title
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