Customer Care Specialist in Leipzig handling travel booking inquiries for a top vacation platform. Providing assistance via phone and email to enhance customer satisfaction.
About the role
- Senior Ecommerce Executive optimizing Wattbike.com customer journey to drive sales growth. Collaborating cross-functionally to improve UX, pricing, and performance in DTC channel.
Responsibilities
- Support accurate sales forecasting by contributing to weekly, monthly, and seasonal demand planning, providing insight on performance trends, stock availability, and promotional impact - working with the Head of DTC in building robust forecasts.
- Own trading performance reporting by preparing and presenting clear financial and commercial reports (e.g. revenue, margin, conversion, and ROI), highlighting risks, opportunities, and actionable recommendations.
- Lead on UX and CRO initiatives including A/B testing, navigation improvements, PDP optimisation and checkout enhancements.
- Analyse site performance, customer journeys and key funnel metrics using GA4 and other tools – making data-led recommendations to improve conversion.
- Support pricing, promotional and merchandising strategies that balance growth with profitability.
- Partner with Paid Media, CRM and Brand teams to ensure campaigns are commercially aligned and landing experiences maximise conversion.
- Liaise with Development and Product teams to brief, test and launch new features or optimisations.
- Monitor competitor activity and ecommerce best practice to keep Wattbike at the forefront of DTC.
- Assist with international expansion (US, Australia) to trade and optimise the localised websites, and work with Head of DTC on plans for new market entry.
- Ensure all websites reflect Wattbike’s brand values and deliver a seamless experience across desktop and mobile.
Requirements
- Previous experience in an ecommerce trading or optimisation role (ideally in a DTC environment).
- Strong commercial mindset – able to balance volume, conversion and margin objectives.
- Experience of UX/CRO practices including A/B testing, analytics and customer journey optimisation.
- Proficiency with GA4 and other ecommerce tools; confident extracting insights and making recommendations.
- Good understanding of Shopify (or similar ecommerce platforms).
- Highly organised, detail-oriented and proactive – comfortable juggling multiple priorities.
- Excellent communication and collaboration skills, able to influence and work cross-functionally.
- Resilient and self-starter comfortable working in a fast-paced SME environment where adaptability, resourcefulness and hands-on problem solving are essential.
- Experience with international ecommerce markets (e.g. US, Australia, Europe).
- Familiarity with digital marketing channels (Paid Media, CRM, SEO).
- Knowledge of fitness, cycling or premium consumer brands.
Benefits
- A key role in driving growth for a respected sports brand with market-leading products and a passionate and engaged customer base
- The opportunity to shape the go-to-market strategies for the UK as well as expansion into new international markets – US, Australia and Europe
- A collaborative, ambitious and supportive team culture that embraces innovation and results.
- Flexible hybrid working environment (Nottingham HQ)
- Competitive salary and benefits package
- 26 days holiday per year + bank holidays
- Pension and free life insurance
- A Wattbike for your home
- On site training zone and cycling/running groups
- Ongoing support for personal progression
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
D2C Ecommerce Specialist working in Lviv region or fully remote across Ukraine. Managing website content, product launches, and SEO optimization for a global team.
Strategic consultant for the Shopify ecosystem focusing on DACH market development. Collaborating with JAKALA's eCommerce Delivery Center in Italy and partners.
Pricing Expert developing and optimizing pricing strategies for online shops. Working collaboratively within teams to enhance pricing performance in e - commerce.
Ausbildung zum Kaufmann im E - Commerce bei Rudolf Ostermann GmbH. Lerne den Aufbau und die Funktionsweise eines Webshops und entwickle Marketingstrategien.
E - Commerce Mitarbeiter processing and handling customer orders in a retail environment. Involves customer inquiries, order management, and product data maintenance.
Process Engineer optimizing intralogistics processes in E - Commerce warehouse. Collaborating with multiple departments and improving warehouse operations through analysis and planning.
E - Commerce Trainee engaging in diverse projects across online marketing sectors and gaining business knowledge with CHRIST, the successful omnichannel jeweler.
Product Manager maximizing product value at Theodo by prioritizing and delivering quality features. Collaborating with clients and teams to enhance customer satisfaction.
Internship in E - Commerce at get - IT - easy, focusing on digital marketing and campaign management. Generating insights through data analysis and content creation.