Retail Adviser responsible for direct customer interactions and resolving issues at Vodafone. Join a motivated team in a dynamic retail environment in Bishops Stortford.
About the role
- Lead enterprise-wide process transformation and automation to improve scalability and performance at Early Warning, a U.S. payments and risk solutions company.
Responsibilities
- Develops and leads the organization’s process efficiency strategy, aligning with overall business goals and growth priorities.
- Oversees enterprise-wide process assessments, identifying systemic inefficiencies, redundancies, and opportunities for improvement.
- Leads a team of process analysts to execute large scale transformation initiatives.
- Partners with executive leadership to align process improvement initiatives with strategic objectives, driving cross-functional collaboration and informed decision making.
- Establishes and tracks key performance indicators (KPIs) to measure process effectiveness and efficiency improvements.
- Champions the adoption of automation, AI, and digital transformation solutions to streamline operations.
- Delivers clear, data-driven reports and strategic recommendations to executive leadership.
- Acts as a change leader, driving engagement, alignment, and adoption of changes across all levels of EWS.
- Ensures compliance, risk management, and scalability are considered in all process redesigns.
Requirements
- Bachelor’s degree in business administration, operations management, industrial engineering, or related field.
- 15+ years of experience in business process improvement, operations excellence, or management consulting, with at least 5 years in a director-level role.
- Demonstrated success in leading enterprise-wide transformation initiatives with measurable impact.
- Deep knowledge of process improvement frameworks (Lean, Six Sigma, Kaizen, BPM).
- Strong background in change management and executive stakeholder management.
- Exceptional communication, influencing, and negotiation skills.
- Background and drug screen.
- Master's degree or MBA (preferred).
- Lean Six Sigma Black Belt or Master Black Belt certification (preferred).
- Experience in Financial Services (preferred).
- Strong data-driven decision-making skills, with proficiency in BI tools and advanced analytics (preferred).
- Candidates must independently possess eligibility to work in the United States at date of hire; position is ineligible for visa sponsorship.
Benefits
- Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
- 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
- Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
- 12 weeks of Paid Parental Leave
- Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.
- Discretionary incentive plan
- Additional benefits and programs described on company Benefits page ("And SO much more!")
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