Account Operations Specialist at adidas focusing on exceptional customer service and collaboration with sales in Europe.
Responsibilities
To deliver world class customer service, working in partnership with the sales organization and key departments across Europe in order to achieve the company strategic business plan.
Be an expert, in all operational and commercial areas, for your wholesale account ensuring excellent customer service is delivered at all times.
Build and maintain strong relationships with our internal and external partners
Collaborate with our wholesale accounts and internal partners to ensure excellent order book management from order book reconciliation through to invoice
Produce, analyse and interpret data and reports in line with business requirements and external customer expectations
Manage day to day customer service activities with the aim to fulfil customer requests, resolve queries and provide creative solutions
Work with supply chain to ensure specific customer requirements are met
Maximise additional business opportunities by working with sales managers and customers
Where appropriate, play an integral role in ensuring launch sensitive product is delivered on time, working cross functionally to track product and ensure key deadlines are met
Where appropriate, look to create cost and time efficiencies by creating direct shipments to your customer base
Support sales in the monthly forecasting process
Act as departmental champion for assigned tasks/objectives, updating the wider team as required
Requirements
A strong Customer Service focus
A high level of problem solving ability
Highly developed organisational and time management skills
Superior attention to detail and accuracy
Excellent communication skills and a proven ability to develop long lasting relationships with our key stakeholders
Ability to contribute to a team environment where performance is measured
Experience in working under pressure to meet deadlines and conflicting priorities
Strong Microsoft Office skills are essential and experience using SAP is desirable
A flexible and mature approach is imperative
Benefits
Leading pension scheme
Performance related bonus
25 days holiday + bank holidays
Bupa health insurance & Westfield cash plan
Generous employee discount
World-class gym facilities on-site at Manchester HQ including Padel, 5-a-side football, yoga, spin and strength training
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