IT Operations Analyst providing technology - based customer service support and first level analysis for tech issues. Ensuring resolution of end user incidents/issues, Local to Lexington, SC.
About the role
- Director of IT Operations & Infrastructure overseeing global infrastructure strategy at Oxford Instruments. Managing teams and service delivery while ensuring compliance and security standards are met.
Responsibilities
- Lead global strategy and operations across infrastructure, applications, and service delivery.
- Build strong relationships with business units to align IT services to future needs.
- Develop and maintain the infrastructure technology roadmap.
- Govern IT processes including incident, change, project and asset management.
- Manage contracts and budgets of c. £3m, including vendor negotiations.
- Ensure security, compliance, and alignment with frameworks such as NIS2, Cyber Essentials+, and ISO 27001.
- Lead technical projects, ensuring solutions are delivered effectively and securely.
- Develop and mentor a geographically dispersed team.
Requirements
- 5+ years in a distributed manufacturing environment
- Experience managing budgets >£3m and teams of 20+ across multiple geographies
- Knowledge of ITIL, COBIT, or similar frameworks
- Proven delivery of ISO27001 programmes
- Strong technical experience in: Microsoft 365 & Azure, Hybrid Firewalls, Antivirus, BitLocker, SIEM, MFA, Zero Trust architectures
Benefits
- 25 days holiday + bank holidays
- Private health care
- Generous pension
- Car scheme
- Cycle to work
- Income protection
- Employee Discounts
- Life assurance
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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