Hybrid Senior Director, EEE Operations

at Novartis

• Job title: Senior Director, EEE Operations
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Dublin, Ireland

About the role

• Senior Director managing centralised EEE operations at Novartis. Overseeing contract support, operational advisory, and stakeholder experience across global medical affairs.

Responsibilities

• Provide end-to-end leadership and oversight of centralised EEE operations, ensuring alignment with global standards, strategy, and compliance expectations.
• Define and implement operational goals, KPIs, and SLAs across all service areas, including throughput, cycle time, and issue resolution.
• Lead a team of Associate Directors and Senior Managers, establishing clear roles, responsibilities, and performance expectations.
• Oversee delivery and quality of operational services related to contract support, advisory, external funding, and system support.
• Drive alignment with Legal on contract templates, implementation, and continuous communication and collaboration.
• Monitor workload distribution and optimise resource allocation to meet business demands.
• Ensure process adherence, policy compliance, and audit readiness across all supported activities.
• Serve as primary operational partner to GMA/IMA activity owners, Legal, Compliance, Finance, and system owners.
• Represent Operations in governance forums and escalate systemic challenges, policy gaps, or resourcing needs to the Executive Director.
• Build and sustain a strong, engaged, and accountable operations team, focusing on talent development and succession planning.

Requirements

• University degree in Life Sciences, Business Administration, Law, International Marketing, or Communication.
• Over 12 years’ relevant experience in the pharmaceutical industry, with at least 10 years in medical affairs or drug development.
• Track record of operational effectiveness or innovation in complex environments.
• Proven leadership skills with project management and people management experience, including direct leadership of large teams (20+ associates) and complex multi-functional teams.
• Strong financial and business acumen, with demonstrated success in resource (budget and headcount) planning and management.
• Working knowledge of process improvement initiatives, risk/issue management, vendor management, and capability building.
• Experience in global organisations and cross-functional teams.
• Excellent English language skills, both written and spoken.

Benefits

• Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.