Client Partner managing relationships within the technology recruitment sector. This role focuses on driving service excellence and client satisfaction across defined accounts.
About the role
- Client Partner driving technology transformation for Fortune 500 companies at Salesforce. Leading enterprise-level technology consulting and presales engagements with C-suite relationships.
Responsibilities
- Actively participate in the pursuit process of our large scale deals, working cross-functionally within Salesforce to ensure we are selling what we can deliver as aligned with the customer’s objectives; work with teams to deliver the pitch, define scope/team and supply to pricing and contractual arrangements
- Work hand in hand with internal teams (Sales, Success, TMP and Support) to develop and lead strategy and drive customer adoption initiatives
- Maintain through the life of the relationship
- Responsible for communications with the client and within Salesforce up to the CxO level regarding expectations, performance, governance and issue escalation/resolution during the course of delivery to ensure success
- Accountable for supervising end-to-end service delivery and ensuring all contractual commitments are met
- Works with the customer to amend and approve changes as necessary
- Drive entrepreneurial changes needed to achieve the customers' objectives, advised by deep industry and product expertise
- Optimally leads and encourages the Salesforce Professional Services team members engaged in the services delivery
- Mentor and develop the team
- Anticipates, mitigates, and leads risk to Salesforce and the customer
- Participates in the continued development of internal processes, artifacts and methodologies to support service delivery to our most strategic customers
Requirements
- 10+ years experience leading enterprise-level technology transformation programs at Fortune 500 companies
- 15+ years of relevant consulting experience in professional services, including business development, management of client relationships and delivery oversight
- Experience with Salesforce products/platform
- Knowledge of the concepts, practices, procedures, and deliverables associated with system development, implementation, and operational readiness
- Knowledge of technical competence to work with technical teams to develop comprehensive operational plans and address technical issues
- Significant experience leading C-suite relationships at customers
- Experience working on pursuit teams and participating in the proposal development process
- Travel up to 50%
- Degree or equivalent relevant experience required
Benefits
- time off programs
- medical
- dental
- vision
- mental health support
- paid parental leave
- life and disability insurance
- 401(k)
- employee stock purchasing program
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