Customer service representative managing active and receptive calls for debt negotiation in telecommunications. Role involves providing solutions and utilizing systems for effective communication.
About the role
- Senior Inkasso Sachbearbeiter managing debt collection operations at PAIR Finance. Handling client communication and complex legal inquiries while working in a hybrid environment.
Responsibilities
- Confident communication with our clients, consumers and third parties (e.g., lawyers) via email, chat and letter, providing solution-oriented and professional handling of inquiries
- Responding to inbound calls as well as actively conducting outbound contact with clients and consumers and processing incoming correspondence from lawyers
- Handling complex legal issues, such as inquiries from debtor counseling centers and legal guardians, the Chamber of Labour, data protection requests and criminal complaints
- Serving as an experienced point of contact for colleagues, clients and consumers on technically complex and legal matters
- Economically efficient handling of case files and maintenance of CRM systems
- Collecting feedback from clients and consumers and supporting improvements to our technology and service
- Further developing internal processes and structures to strengthen the team (e.g., onboarding new employees, improving internal training materials, supporting the onboarding of new clients)
Requirements
- Several years (3+ years) of relevant experience in telephone B2C customer service, specifically in debt collection/accounts receivable management
- Strong service mentality and an eloquent, solution-oriented communication style
- Structured and independent working approach and a high sense of responsibility
- Experience working with international teams and knowledge of debt collection law are each a strong plus
- Fluent German and very good English are required; knowledge of an additional European language is a plus
- Good MS Office skills and an interest in technology
Benefits
- Challenging, varied tasks that provide a steep learning curve in a growing FinTech
- International team (30+ nationalities) with professional colleagues and strong experts
- Flat hierarchies, transparent and appreciative feedback culture, monthly all-hands meetings, annual evaluation & development cycle, and regular 1:1 meetings with your manager
- Well-structured onboarding and colleagues who support and warmly welcome you
- Personal training budget and German and English language courses
- 25 vacation days to support your work–life balance
- Hybrid working model with an office in Vienna's 1st district, fresh fruit, beverages and lunch vouchers on office days for a pleasant workplace
- Summer and winter parties as well as regular team events
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