Service Desk Agent as Data Analyst supporting users by managing incidents and collecting feedback for HP. Collaborating with users and project teams to improve solutions using Python.
About the role
- Data Analyst role focusing on transforming data into actionable insights for business decisions in a healthcare organization. Proficient in Power BI and SQL, engaged in hybrid work.
Responsibilities
- Analyze and model data.
- Develop dashboards and KPIs in Power BI.
- Ensure data quality, clarity, and governance.
- Provide strategic support to business areas.
- Translate data into actionable insights to support decision-making.
- Focus on relational and multidimensional data modeling.
- Deliver consistent, reusable, and easy-to-understand analyses.
Requirements
- Advanced SQL (complex queries, joins, CTEs, window functions, optimization).
- Experience with Git (code versioning and collaboration best practices).
- Strong experience with Power BI (DAX, Power Query, data modeling, and visualization).
- Knowledge of data modeling (star schema, dimensions and facts, SCDs).
- Ability to tell a story with data and clearly present insights.
- Experience in Data Warehouse / Data Lake environments.
- Good communication skills and ability to interact with stakeholders.
- Preferred / Nice-to-have:
- Experience with DBT and/or Databricks.
- Knowledge of Python or R.
- Experience in data governance and Self-Service BI.
- Knowledge of statistics and machine learning.
- Experience with Commercial and/or Marketing data.
Benefits
- Meal allowance / food card;
- Flexible working hours and assignments (for remote positions);
- Commuter allowance (for hybrid or on-site positions);
- Profit-sharing (PLR);
- Multibenefits: flexible benefit via Flash Card to use as you prefer;
- Gympass / Wellhub;
- Psicologia Viva (online platform for consultations with psychologists and nutritionists);
- Health and dental insurance;
- Life insurance;
- Extended parental leave (up to 6 months for mothers and 20 days for fathers);
- Rede D'Or: support and important information for maternal and baby health with a network of accredited nurses;
- Partnership with your local SESC (varied programming in education, health, culture, leisure, and social services);
- Birthday day off (one day off to take on your birthday or during your birthday month);
- Platform with a variety of courses to enhance your knowledge (UCA);
- Language academy (AIA);
- Leadership development program;
- Afya Women's Mentoring (MMA);
- Discounts on undergraduate and graduate courses at Afya's educational units.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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