Hybrid Lead Insurance Data Analyst

at BetterHelp

• Job title: Lead Insurance Data Analyst
• Job type: Full Time
• Experience level: Senior
• Salary: $110,000 - $130,000 per year
• Degree requirement: Bachelor's Degree
• Tech skills: SQL
• Location requirements: Hybrid, United States

About the role

• Lead Insurance Data Analyst at BetterHelp analyzing healthcare data and automating insights to improve operations. Collaborate with cross-functional teams and mentor future hires.

Responsibilities

• Proactively review trends in outstanding A/R, denials, and various payment issues to find areas of opportunity for the department
• Pull and join multiple data sources together, including the use of SQL, API calls for data, and downloading reports from internal system into Excel or Google Sheets
• Communicate findings and recommendations with department and cross functional leadership for areas of improvement
• Create monthly reporting packages to keep leadership informed of key metrics
• Support ad hoc data requests from leaders to support operational tasks
• Mentor future hires into the department on best practices and procedures for data analysis
• Work with the RCM Operations Manager, Product, and External Vendors to influence healthcare data strategy
• Identify opportunities to automate analyses and provide AI driven insights to increase overall department performance

Requirements

• 5+ years of experience in the healthcare space, preferably in an existing role performing data analysis and opportunity identification in billing and follow-up functions with insurance companies on behalf of providers
• Significant understanding of the claim submission process and common pain points that delay reimbursement from payers
• Exposure to clinicians that provide mental health and/or telehealth services
• Comfortable with ambiguity and seeks opportunities to shape operational strategy and initiatives
• Thoughtful and operationally excellent with data to set up processes and frameworks to achieve individual and team success
• Desires an environment that fosters growth through open feedback and high autonomy
• Believes in our company's mission to provide professional, affordable, and personalized therapy in a convenient online format

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers