Customer Success Specialist improving client satisfaction and engagement through client management and support. Utilizing tools like Zendesk and JIRA to resolve issues effectively.
About the role
- Senior Customer Success Manager responsible for client care and development at GUURU. Collaborating with various teams to support client onboarding and product integration.
Responsibilities
- Support and develop existing customers so they become and remain long-term clients and fully leverage the benefits of GUURU for their business.
- Ensure successful onboarding of new customers in collaboration with our Onboarding Team and the responsible Sales Account Executive.
- Pilot and roll out new GUURU products and solutions with existing customers in cooperation with our Product Team.
- Build and maintain strong, productive relationships with operational stakeholders on the client side.
- Conduct business reviews with customer decision-makers together with our Head of Customer Success and/or CEO.
- Provide regular revenue forecasts per customer.
- Prepare and prioritize customer insights for product development.
- Actively exchange knowledge and collaborate with all teams at GUURU.
Requirements
- Several years of experience in Customer Success and/or Key Account Management.
- Experience at a SaaS company is a plus.
- Comfortable working with numbers and common computer software.
- University degree.
- Excellent written and verbal communication skills.
- Native German and fluent English are required; additional languages are a plus.
Benefits
- Attractive compensation package
- Experienced, international team with fascinating personalities
- A values-driven culture that encourages open feedback and personal development
- A flexible working environment with the option for remote work and office hubs in Zurich, Cologne and Lisbon
- State-of-the-art tools such as HubSpot, G Suite, Slack, Zoom, MacBook
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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