MH
Monash HealthNurse Manager, Diabetes Service
Diabetes Nurse Manager providing leadership to the Diabetes Nurse Education team at Monash Health. Ensuring high - quality diabetes care across multiple health facilities in Victoria.
About the role
- Lead a team of 8–10 customer service professionals responsible for accurate and timely order entry, proactive communication, and white glove service.
- Define and uphold service standards focused on responsiveness, issue resolution, and customer satisfaction.
- Manage and automate VMI and inventory programs to ensure reliability and responsiveness in key customer accounts.
- Own and optimize sales operations processes, including order-to-cash workflows, CRM usage, and customer inventory programs.
- Develop key KPIs across team to drive company and customer initiatives.
- Own CRM process mapping, establish standard operating procedures (SOPs), become CRM superuser, and support CRM adoption.
- Oversee and maintain accuracy of sales master data, partner with IT and Finance for data governance.
- Enhance customer reporting cadence and systematize communication to strengthen customer relationships.
- Lead customer service workstream for M&A integrations, standardize service models, reporting, and CRM usage across entities.
- Coordinate with Finance, Engineering, and Procurement to enable quick, accurate pricing and quoting for customers.
Requirements
- 7+ years of experience in customer service, or commercial support roles, preferably in an industrial or manufacturing setting.
- Demonstrated experience managing high-performing teams and integrating newly acquired businesses.
- Strong working knowledge of CRM systems (e.g., NetSuite), order management systems, and sales data structures.
- Exceptional communication, analytical, and project management skills.
- Detail-oriented with a strong commitment to operational discipline and data accuracy.
- Experience collaborating with finance, engineering, and procurement teams to support complex pricing and quoting processes is highly desirable.
- Bachelor’s or master’s degree in business or related field.
- Total 10 years of management experience and 5 years of supervisory level experience in relevant functions.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
AS
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