drive significant improvements in customer and credit outcomes across Collections and Recoveries
leverage hypothesis testing, portfolio trends, and industry advancements
engage, inform, and support customers facing financial difficulties
work closely with cross-functional teams including operations, product, engineering, and data science
develop and drive engagement strategies, influence strategic decisions, and identify opportunities to enhance customer outcomes
lead on complex and high impact projects
gather industry information to stay updated on latest trends and opportunities within the collections space
drive large scale strategic changes, transforming the impact on customers
work with large datasets and some of the best tech in the industry, such as powerful Python instances for data analysis and Redshift for data warehousing
mentor junior team members
Requirements
strong experience analysing data to drive collections strategy within a consumer lending or debt collection firm
strong ability in manipulating and analysing large datasets using SQL and/or Python
experienced in visualization and storytelling through data
passion for translating numbers into business opportunities and delivering insights to drive decision-making
structured and holistic problem-solver, and possess strong time management skills
passion for helping customers receive a seamless experience and good customer outcomes
insatiable curiosity and a relentless drive to learn, improve, and share knowledge with others
able to work collaboratively with cross-functional teams, including operations, tech, compliance and product
Benefits
flexible ways of working
face-to-face collaboration
good work-life balance
option of working from abroad for up to 120 days a year
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