Program Manager Senior redefining member service and value delivery for USAA. Collaborating cross - functionally to implement strategic initiatives in banking operations.
About the role
- Senior Consultant managing global programs for Control Risks, focusing on client relations and operational success across teams. Overseeing program financials and team leadership for a multinational client.
Responsibilities
- Manage the portfolio for one of our largest global accounts, serving as the primary point of contact for service delivery. Proactively set and manage stakeholder expectations, foster strong client relationships, collaborate closely with Team Leads, and resolve program challenges.
- Drive global account consistency across five teams, developing scalable processes that balance global standards with local regulatory requirements, in areas such as talent acquisition, onboarding, performance management, 24/7 coverage, and expense operations.
- Partnering closely with the relevant Team Leads to provide operational leadership to a geographically dispersed team of embedded consultants, fostering a culture of excellence, accountability, and innovation.
- In partnership with Talent Acquisition HR, and relevant Team Leads, lead the hiring processes to attract, onboard, and develop top-tier talent aligned with client needs and organizational values.
- Develop standardized frameworks that drive professional development, performance management, and succession planning within the program team.
- Leads QBR presentation development and coordinates consistent and timely delivery schedule. Also responsible for ensuring account programmatic and personnel level performance metrics are consistently tracked and included in QBR's and other client reporting opportunities.
- Lead cross-functional collaboration across global internal teams to ensure alignment with and the successful delivery of program objectives.
- Oversee all aspects of the program financials, including budgeting, expense processing, billing, and contract renewals, ensuring profitability and compliance.
- Identify and pursue opportunities for account growth, including upselling, cross-selling, and expanding service scope.
- Lead proposal development and RFP responses, contributing to strategic business development initiatives.
- Leverage data-driven insights to inform decision-making and enhance client outcomes.
Requirements
- 5 - 7 years of progressive experience in global program management, client services, or consulting, with a focus on risk, security, or professional services.
- Demonstrated success in managing complex client relationships and leading high-performing teams across international markets.
- Willingness to work across multiple time zones is a must.
- Strong business acumen, with experience in financial oversight, strategic planning, and contract management.
- Exceptional communication and interpersonal skills, with the ability to influence and engage stakeholders at all levels.
- PMP or equivalent certification preferred.
- Bachelor’s degree required, advanced degree or relevant certifications a plus.
- Willingness to travel domestically and internationally up to 25%.
Benefits
- Control Risks offers competitively positioned compensation and benefits package that is transparent and summarized in the full job offer.
- Control Risks supports hybrid working arrangements, wherever possible, that emphasize the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
- Medical Benefits, Prescription Benefits, FSA, Dental Benefits, Vision Benefits, Life and AD&D, Voluntary Life and AD&D, Disability Benefits, Voluntary Benefits, 401 (K) Retirement, Nationwide Pet Insurance, Employee Assistance Program.
- As an equal opportunity employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Program Manager leading multiple projects at Truist, focusing on enterprise initiatives and financial measures. Collaborating with managers and teams for effective implementation and oversight.
Program Manager II overseeing concurrent enterprise transformational initiatives across multiple portfolios at Truist Financial. Must manage project deliverables, benefits realization, and team leadership.
Program Manager overseeing various Medicaid and Medicare initiatives at Centene. Responsible for planning, implementation and execution through cross - functional collaboration and resource management.
Associate Director driving initiatives aligned with alternative model strategy at Novo Nordisk. Overseeing program management across departments to enhance patient access to innovative products.
Program Management Associate at Glenmede, supporting enterprise and business line initiatives with project management and program governance responsibilities.
Program Manager overseeing portfolio of interrelated projects for military installations. Ensuring program efficiency, compliance, and successful delivery of technology solutions across military bases.
Talent Development Program Manager at Hewlett Packard Enterprise creating and managing talent programs. Partnering with HR to align strategies in Puerto Rico and beyond.
Program Manager overseeing operational activities for Growth & Transformation at Acuity Inc. Supporting project managers and ensuring operational excellence for the organization's strategy.
Senior Program Manager leading and managing strategic initiatives at F5 for business growth and innovation. Collaborating with cross - functional teams and providing mentorship to ensure program success.