Desk - based Account Manager for EMEA Key Accounts nurturing strategic client relationships. Ensuring tailored security solutions and customer satisfaction for revenue growth and partnership success.
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Hybrid Senior Complaints Coordinator – FDO Escalations – Fraud Account Management Investigations Solutions
Posted 3 months ago
About the role
- Senior Complaints Coordinator delivering excellent customer service by investigating issues and providing solutions. Working remotely while collaborating with a supportive team at Capital One.
Responsibilities
- Provide the best of the best customer service
- Investigate customer concerns and help create process improvements
- Report trending customer issues
- Guide associates in problem solving and solutions when needed
- Demonstrate exceptional listening and questioning techniques
Requirements
- High School Diploma, GED, or equivalent certification
- At least 3 years of Customer Service or Call Center experience
- At least 1 year of experience using Google Suite or Microsoft Office
- At least 1 year of Fraud or Disputes experience
- Preferred: At least 4 years of Customer Service or Call Center experience
- Preferred: At least 1 year of experience in the Financial Industry
- Preferred: At least 1 year of escalated call experience
- Secure home office environment
- Reliable private internet connection
Benefits
- Day 1 coverage for Medical, Dental, Vision and Prescriptions
- Flexible Spending Accounts
- Life and Disability Insurance
- Mental wellness support
- 401K and Stock Purchase Plan
- Flexible schedule options
- Paid time off
- Paid training and development
- Tuition reimbursement
- Backup childcare
Job title
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