MT
Metropolis TechnologiesVice President of Operations
Vice President of Operations leading parking operations at Metropolis, driving operational excellence and delivering exceptional customer experiences across multiple locations.
About the role
- Lead and manage day-to-day operations related to commercial loan boarding, funding, modifications, servicing, payoffs, and collateral management
- Monitor SLAs and KPIs to ensure timely and accurate loan operations delivery
- Ensure compliance with internal policies, regulatory requirements (e.g., OCC, FDIC, HMDA), and loan documentation standards
- Manage and develop a high-performing team through coaching, training, and goal setting
- Collaborate with credit, legal, product, and treasury functions to support loan origination and servicing needs
- Identify and implement process improvements, automation opportunities, and efficiency initiatives
- Oversee operational controls, reconciliations, quality assurance, and audit responses to minimize risk exposure
- Partner with technology teams and vendors to enhance loan servicing platforms and resolve system issues
- Drive operational readiness and execution for new commercial lending products or strategic initiatives
- Perform special projects and complete required compliance trainings; maintain compliance with applicable federal, state and local laws and regulations
Requirements
- Undergraduate Degree (4 years) and at least 10 years related experience; or equivalent combination of education and experience
- 8+ Years managerial experience in a large commercial bank or related financial institution
- Experience with loan syndications, participations, and intercompany transactions (preferred)
- Familiarity with vendor oversight or offshore operations (preferred)
- Process improvement mindset; Lean Six Sigma or similar certification a plus (preferred)
- Experience with M&A integrations or operational transformations (preferred)
- Thorough knowledge of Commercial Loan Servicing including CRE, C&I, construction, and SBA loan products
- Familiarity with core servicing systems (e.g., ACBS, AFSVision, nCino)
- Working knowledge of regulatory requirements (e.g., HMDA, CRA, FDIC) and internal controls
- Proficient in Microsoft Excel and Word
- Excellent organizational, analytical, and communication skills
- Proven ability to manage operational teams in a fast-paced, deadline-driven environment
Benefits
- medical insurance
- dental insurance
- vision insurance
- life insurance
- disability insurance
- comprehensive leave program
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